Reviews
2015 Cherokee
Very helpful and customer friendly, gave a more than fair value for the trade-in, and the price came down in the 5 days between shopping for the car and driving it off the lot
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Still waiting.......
So my radio went out on my truck and I took it to garavel on September 1st and was told they didn't have it in stock and it would take a week 2 weeks tops. I also had them program a new key but was told it didn't work and now my automatic starter on the original key won't work. I waited 3 weeks and called to find out the guy I was dealing with was fired and they didn't get a number they needed to order the radio. I took it back in so they could get the number where I was told it would be a few days a week tops. Well a week came up and still nothing so I called again and spoke to a rude guy named Dave and he gave me the same run around saying a week tops so I told him what's been going on and how they told me that twice already and he hung up in on my face great customer service.... come to find out that the radio wasn't ordered until October 4th long story short it is now November 25th and still no radio
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Best experience ever
I have to say that leasing my new Ram Truck from Annie G. Had to be the best experience I have had in getting a new vehicle. She was great, she know exactly what I was looking for and she definitely had my best interest in mine. Annie and this dealership are the best I’ve ever been to and I will definitely keep going to them. This is a place that is very trustworthy and honest..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Garavel has been good to me!
I just purchased my third vehicle from Garavel and you can't ask for a better car buying experience! Annie Granchelli is attentive and available to go above and beyond to make the purchase worry free. I've always purchased vehicles in the past but was convinced that leasing this time around was more economical for me. Albert in finance was also great to work with and took the time to explain every detail with me regarding the lease and there was no pressure at all. I've also always serviced my vehicles at Garavel and the service department is top notch! Thanks Annie G for another great purchase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First Visit to Garavel Jeep
While watching TV Saturday a.m I saw an add stating a lease price for a Grand Cherokee which included a lifetime warranty. My husband contacted Garavel by phone and was connected with Neil. He stated that he had an appointment, but would be free around 2:00. We arrived early. He was still busy and asked Sal to help us. Sal was great. Very knowledgeable, informative and courteous. He answered our questions and concerns. We returned on Monday to pick up out Jeep. We met with Albert the Business Manager. He explained everything in detail, was very polite, helpful and professional. Sal reviewed the vehicle features and made sure we were comfortable with all the details before we left the dealership. We ended up leasing a Grand Cherokee and were very happy with the process. Everything went very smoothly. All in all it was a rewarding experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience!
Neal and everyone else at Garavel was great to deal with. We had a low pressure and very pleasant experience. We love our new Grand Cherokee!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeep Wrangler with Sal
Sal was great throughout the entire process from when the moment we stepped into the dealership. Answered all of our questions during the test drive and after via email and phone call. He was easy to work with and made the entire experience of purchasing our Jeep Wrangler enjoyable. As first time car purchasers my girlfriend and I were very happy to have Sal as our Salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fun, easy and everyone was delitful .
Everyone was helpful, professional, and extremely courteous. Annie was like family. She treated me like a sister from another mother. Couldn't ask for a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing
This was my first big girl purchase and Garavel made it such an amazing experience for me! I’m in love with my new car! Cristian was such a great sales man. He took his time to make sure that we found the best car for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Garavel of Norwalk was excellent!
Dealership was clean, employees were exceptionally nice and helpful. Renzo went out of his way to find and get what I wanted in my vehicle. He worked hard and had was extremely helpful even when i was giving him a hard time about the specifics I wanted for my vehicle. Renzo was able to locate what I wanted and give me the best deal possible. Highly reccommed this dealership and talk to Renzo!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase