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Napoli Nissan

(2,523 reviews)
Visit Napoli Nissan
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (203) 951-3720 (203) 951-3720
Used (203) 951-6794 (203) 951-6794
Service (203) 951-6728 (203) 951-6728

Reviews

(2,523 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Nissan from DealerRater.

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Jose (Junior) is always very attentive to my needs and

Jose (Junior) is always very attentive to my needs and also provides me with much needed clarification on services I don’t understand. I would highly recommend the service team at Napoli Nissan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Jose and Napoli Nissan your thoughtful review, Ryan! We're happy to hear that you were satisfied with the level of service you received and could rate us five stars! We look forward to assisting you again next time!

They are always professional and courteous.

They are always professional and courteous. They take care of my issues with no problems and on a timely manner. I'm very pleased with their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We are so proud of our team for providing consistent care to you each time you visit Napoli Nissan! Thank you for trusting our service team with your vehicle!

Consumer response

Every time I've brought my car for service at Napoli Nissan, the service is exceptional! The team is always professional and courteous and attentive to what ever the issue is. I recommend Napoli Nissan to my family and friends!

Everyone was communicative and professional .

Everyone was communicative and professional . The service was great. My waiting time wasn't too bad.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear it! Thank you for trusting the Napoli Nissan team to provide five-star service! We look forward to seeing you next time!

Ron & everyone at the dealership we’re very helpful &

Ron & everyone at the dealership we’re very helpful & honest witch made our experience pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate you visiting Ron & the team here at Napoli Nissan and hope we have the opportunity to work with you again in the future. Take care!

Good place to buy a car, it would be better if they

Good place to buy a car, it would be better if they didn’t bother you with this stuff, I mean,, I bought a car , right?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much! We look forward to your next visit with us! -Napoli Nissan

Have purchased my last two cars from Napoli and it’s

Have purchased my last two cars from Napoli and it’s always a pleasant experience. Just had my car serviced and thank god for Marissa because I had no idea what I really needed for my car. Very nice people here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five stars, Amellone! We're honored to hear how Marissa and the rest of the crew here at Napoli Nissan could assist you during your visit with us. We hope to see you back for all of your future automotive needs!

Marissa was very knowledgeable about what I need to know

Marissa was very knowledgeable about what I need to know about my Kia Forte and how should I better handle my car, she was so pleasant and had a welcoming smile during my service visit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind feedback and rating! We look forward to seeing you back for your next routine visit soon! Thank you! - Napoli Nissan

Very professional, clean, answered all my questions.

Very professional, clean, answered all my questions. Would def come back for another vehicle. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting Napoli Nissan! We hope to see you again next time!

The dealership did a great job working through the

The dealership did a great job working through the challenges of the alignment. The was an issue uncovered that make the process very long.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We're so glad we could get the issue resolved and hope our Napoli Nissan team can be of service to you again in the future. Take care!

Ron and the manager were great.

Ron and the manager were great. Ron is very dynamic.Everything went well. Overall great customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience working with Ron at Napoli Nissan! We look forward to seeing you next time!