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Gustafson Ford, LLC

(186 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:00am–5:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–12:00pm 7:00am–12:00pm
Sunday Closed Closed
New (888) 589-7184 (888) 589-7184
Used (855) 838-6643 (855) 838-6643
Service (309) 761-4959 (309) 761-4959

Reviews

(186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gustafson Ford, LLC from DealerRater.

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Strange noise diagnosed

Had a strange noise in escape, Got it checked out. Diagnosed quickly. Fixed quickly. Super satisfied.Great service. Great people to work with. Very Satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Convenient scheduling

Gustafson Ford nade scheduling easy to accommodate my hectic schedule. They worked quickly and took the time to go over the work detail. I was on my way in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great as usual-

Great service and very friendly staff.Provided a loaner to use while service was done! Just a friendly atmosphere all around and worth driving the extra miles for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Made a Deal I couldn't refuse.

My wife and I needed to get a vehicle she could ride in comfortably. We test drove the 2018 Escape and were very impressed with the vehicle. We talked with Rick and Troy and made a deal I could not refuse. We bought the vehicle that day. The parties involved were very friendly and bent over backwards to make this deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Sales

We have bought vehicles from Gustafson's Ford Since The 90's . Great Job by Rick, Opie, Troy We just love the trust and friendly atmosphere. Shout out To Kurt and entire staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales + Service = Success

We have known and done business with Gustafson's Fotd for over 20 years and probably always will! They didn't have what we wanted but by the next day it was there. They are a customer's dealership ... They ain't happy till the customer is!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Sales and Service

Kurt spent an enormous amount of time finding me the perfect car, Troy is wonderful to deal with in finance, and Shawn is the best detailer around! Great Service and Parts department as well. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

We worked with Troy and it was a great experience. They were fair and found us what we were looking for. Overall a very good experience and no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helped me 100%

Helped me with every last detail. Couldn’t be more grateful for the time and energy they gave to me. Will return for all service repairs etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Gustafson Ford found the exact car I was looking for.

When you are shopping for a used car it is hard to find exactly what you want but Gustafson Ford found the exact car I was looking for. I had a specific range of years, miles, colors and options that I was looking for and they were able to search and find the perfect car for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.