Reviews
I receive excellent care for my car.
I receive excellent care for my car. The service staff keep my car in great running order. I have complete confidence that my repairs and service will be done in a professional manner.
I receive excellent care for my car.
I receive excellent care for my car. The service staff keep my car in great running order. I have complete confidence that my repairs and service will be done in a professional manner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Nancy, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
They found the flex pipe split in half.
They found the flex pipe split in half. Only being held together by the shield . They order the part. There very friendly and nice. They always take care of my car.
They found the flex pipe split in half.
They found the flex pipe split in half. Only being held together by the shield . They order the part. There very friendly and nice. They always take care of my car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Kathleen, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I had my car serviced and the tires rotated within an
I had my car serviced and the tires rotated within an hour. And, they were busy! Sean is always friendly and explains what is going on with my car.
I had my car serviced and the tires rotated within an
I had my car serviced and the tires rotated within an hour. And, they were busy! Sean is always friendly and explains what is going on with my car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Marian, thank you for leaving such a great review and high star rating. Safe travels!
We had an Awesome experience in purchasing our SUV.
We had an Awesome experience in purchasing our SUV. We would highly recommend buying from this Dealership. Everyone was very professional, friendly, and a pleasure to work with especially Chuck Forsythe.
We had an Awesome experience in purchasing our SUV.
We had an Awesome experience in purchasing our SUV. We would highly recommend buying from this Dealership. Everyone was very professional, friendly, and a pleasure to work with especially Chuck Forsythe.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
When I arrived at the dealership they started changing
When I arrived at the dealership they started changing the oil and doing the service upon arriving. They also cleaned the windows and the outside of the vehicle when the service was complete. It looked as clean as the day I purchased it!!
When I arrived at the dealership they started changing
When I arrived at the dealership they started changing the oil and doing the service upon arriving. They also cleaned the windows and the outside of the vehicle when the service was complete. It looked as clean as the day I purchased it!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Samuel, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Our experience was very enjoyable.
Our experience was very enjoyable. Troy is so friendly and helpful in explaining and demonstrating everything. With all,of the features, all of the explanations and demonstrations were really appreciated.
Our experience was very enjoyable.
Our experience was very enjoyable. Troy is so friendly and helpful in explaining and demonstrating everything. With all,of the features, all of the explanations and demonstrations were really appreciated.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dorothy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
I was Deceived.
I was Deceived. Car has missing part & had big chipped paint. I don't recommend.
I was Deceived.
I was Deceived. Car has missing part & had big chipped paint. I don't recommend.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, it's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to Kurt Gustafson at 309-852-2107 or kurt.gustafson@gustafsonford.com at your earliest convenience to discuss how we can turn your experience into a positive one.
Having my car serviced with Gustafson Ford is always easy
Having my car serviced with Gustafson Ford is always easy and things are done correctly the first time
Having my car serviced with Gustafson Ford is always easy
Having my car serviced with Gustafson Ford is always easy and things are done correctly the first time
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gregory, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Gustafson Ford is always great to deal with, thank you as
Gustafson Ford is always great to deal with, thank you as always! Larry & Rosalie Schmidt, Kewanee, IL
Gustafson Ford is always great to deal with, thank you as
Gustafson Ford is always great to deal with, thank you as always! Larry & Rosalie Schmidt, Kewanee, IL
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Larry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are always more than happy to assist you if anything else comes up. Take care!
They were not high pressure, great buying experience.
They were not high pressure, great buying experience. The salesman was great to work with.
They were not high pressure, great buying experience.
They were not high pressure, great buying experience. The salesman was great to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Dwayne, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!