Reviews
Our experience was very enjoyable.
Our experience was very enjoyable. Troy is so friendly and helpful in explaining and demonstrating everything. With all,of the features, all of the explanations and demonstrations were really appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dorothy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
I was Deceived.
I was Deceived. Car has missing part & had big chipped paint. I don't recommend.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, it's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to Kurt Gustafson at 309-852-2107 or kurt.gustafson@gustafsonford.com at your earliest convenience to discuss how we can turn your experience into a positive one.
Having my car serviced with Gustafson Ford is always easy
Having my car serviced with Gustafson Ford is always easy and things are done correctly the first time
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- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gregory, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Gustafson Ford is always great to deal with, thank you as
Gustafson Ford is always great to deal with, thank you as always! Larry & Rosalie Schmidt, Kewanee, IL
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Larry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are always more than happy to assist you if anything else comes up. Take care!
They were not high pressure, great buying experience.
They were not high pressure, great buying experience. The salesman was great to work with.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Dwayne, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil change
Got appointment on day I requested. Service was done promptly and timely
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Nancy, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
Always Great Service
Always Great service, whether you are in need of a New or Used vehicle or Service, Gustafson Ford always Delivers!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Arthur, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
DRMAC
I ordered this Maverick almost two years ago and had to wait because of the chip shortage for the hybrid engine. The dealership was great throughout the process and eventually got me exactly what I wanted
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dana, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Owner
Happy with scheduling of service. Service manager contacted me an issue during inspection and gave me options and price for each option. Worked out well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, we're happy you found our staff to be so supportive during your experience here at Gustafson Ford, LLC. Please let us know if there is ever anything else we can do for you! Safe travels!
Great Service
I have purchase 2 new cars from the Kewanee Ford dealership. I have received nothing but the best service. Their service manager,Chuck, gies out if his way to give the best service. He always explains what the car needs! He goes a step further and makes you feel that the car will be repaired correctly. He even test drives car once repaired. Chuck is compassionate and ALWAYS makes you feel your car will be repaired correctly. This man deserves an award fir the best ?Service Manager?. Thank you, Chuck fir all you do!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Doris, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!