Reviews
Great customer service
I brought my Escape in for a window repair, then want to set a appointment to have it serviced in 2 weeks and Troy said well we can do it all today! I was very impressed. I asked how long it would take and Troy stated 2 hour and asked if someone would be picking me up I state no, he gave me a car to drive and go do my errands that I need to do! I fell that he went above and beyond for me! I have had nothing but great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jacqueline, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Troy was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, Ken Mills: ken@jimschmidtford.com
Great service
They are very patient with customers and yet strait forward. Very friendly. Willing to work with you to make your experience the best that they possibly can. Would go back for more vehicles
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adam, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jim Schmidt Ford, we value our customers and we look forward to seeing you on your next visit. Regards, Ken Mills: ken@jimschmidtford.com
Ron Sincroft
All of your people seem to be caring and friendly. I feel that they do a good job on service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jim Schmidt Ford, we value our customers and we look forward to seeing you on your next visit. Regards, Ken Mills: ken@jimschmidtford.com
MICHAEL REKEWEG
THEY ALWAYS TAKE GOOD CARE OF MY NEEDS , THEY DO THE PREVENTIVE WORK ON MY CAR AND FIX IT BEFORE I MAJOR PROBLEMS ON THE ROAD
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Mike. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jim Schmidt Ford, we value our customers and we look forward to seeing you down the road. Regards, Ken Mills: ken@jimschmidtford.com
Great Service
Very good service experience. After driving the vehicle home and having an issue on day one the service department was extremely accominadating to me and the issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Regards, Ken Mills: ken@jimschmidtford.com
Excellent service, friendly and helpful
Friendly, helpful, no question that cannot be answered, service and employees -- OUTSTANDING! Continued success and keep up the excellent work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Goldie. We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Ken Mills: ken@jimschmidtford.com
Purchase of 2013 Genesis Coupe
This dealership was one of the best experiences I have ever had when buying a vehicle. You dealt with one salesman through the complete process and the price was very fair when compared to others. They were friendly and to the point and explained everything very well. A truly enjoyable experience. I would highly recommend them and will always check with them in the future when I go to purchase a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andy & Angie, thank you for the feedback! We are happy to hear of your positive experience at Jim Schmidt Ford, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Regards, Josh Greve / jgreve@jimschmidtford.com / 419.542.7776
Service above and beyond the standard
I worked with the Sales Manager, Josh Greve who is a old high school friend. Josh went above and beyond to find the car that my wife wanted. Even with her changing her mind a few times, Josh still provided an outstanding level of service. I drove in from Perrysburg to purchase the car and would do it again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julian, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, Josh Greve / jgreve@jimschmidtford.com / 419.542.7776
Great service
Jim Schmidt Ford is an excellent dealership. The staff is friendly. The service department is quick and efficient. Great communication. Would highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Michelle! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Ken Mills: ken@jimschmidtford.com
Great service
I like the fact that you will come and pick up and deliver my car back to my home. Thank you for being a full service dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kelli and thanks for the great feedback! We're very happy that the team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Ken Mills: ken@jimschmidtford.com