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Roy O'Brien Ford

(310 reviews)
Visit Roy O'Brien Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (586) 486-3936 (586) 486-3936
Used (586) 648-1939 (586) 648-1939
Service (586) 298-3731 (586) 298-3731

Reviews

(310 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Roy O'Brien Ford from DealerRater.

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Very satisfied with overall experience.

I leased a 2015 Fusion. I love the car. My salesman was Rocky Oliver. He was very helpful and curteous. We have always bought our cars from Rocky and will continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Leasing a 2015 Escape

We've been coming to Roy O'Brien for many, many years. We keep coming back because of the excellent customer service. Everyone is friendly and helpful. There is minimal wait time. Angelo Lafata has always been our salesperson and contact. He is always willing to listen to our needs and comes thru with the exact car that we want. Keep up the good work!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good service all around

Leased a Edge from Roy Obrien, they did everything to make the experience smooth.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2014 ESCAPE PURCHASE

GREAT NEW CAR EXPERIENCE! SALESPERSON SUZANNE CLEM WAS PERSONABLE,COURTEOUS AND DID A GREAT JOB!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr. Keith Zobay

The staff at Roy O'Brien Ford is the best I have ever delt with. They were courteous, efficient and bent over backwards to make sure I was satisfied in every aspect of this car buying experience. From my sales person Mary Hellenberg to the service manager Don Holbrook , the Presidnet Roy O'Brien and the rest of the staff that made buying a car fun and stress free. I have bought cars here and at other dealerships in the past and none compare to Roy O'Brien. I will go no where else in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great attentive service

I met Mary Hellenberg a few years ago regarding buying a new car. It was put on hold for a few years. When I was ready to consider a lease, I went back to Mary. She was not available at the time, so I was directed to her associate, Loren Holmes. Between the two of them I received excellent, attentive, and informative service. I love my new car and thank them both for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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sandra girodat

Maureen Bratto was my salesperson and found me exactly the vehicle I wanted within the price I wanted ..... Once again I am a happy customer Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great experience buying 2015 sel

This is the fifth car i have purchased from Loren Holmes and I will go back for #6.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Car Buying Experience Ever

My lease was up and I went in to get a new car. I was treated very well and was given the best service. If you want to buy or lease a new car, go in and ask for Alex Apess, you will not be disappointed. Alex was awesome, had a lot of knowledge about the cars and helped me get into a car that fit my needs and was well within my price range. THANK YOU!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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your review

for me a new car is a challenge. Rich was most patient. A new car and much change is overwhelming. I know its my age (78).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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