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A. Crivelli Ford, Inc.

(266 reviews)

Reviews

(266 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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A comfortable friendly experience

Friendly salesman. Inviting atmosphere. Not a long wait from speaking with Scott until we drove away. We appreciate the great customer service we received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr. Kevin J.

Fast and always friendly. Staff are always up beat and happy during interactions with me whether on the phone or in person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding customer service, competent technician

I'm not sure how many words I'm allow here, but in a nutshell the Customer Service is stellar. Wendy went above and beyond to find me a rental/loaner, the technician who checked out the problem initially was straight-up honest with me. I honestly cannot say enough about the professional, kind, and prompt way I was treated at Crivelli's. They are one-in-a-million; Customer Service is a thing of the past at most businesses today; Crivelli's set the bar for treating the customer right. They worked on my transmission, and my Escape now runs finer than it has in quite some time - smooth, easy, seamless shifting. This dealership and its people are nothing short of amazing. They even went so far as to try to eliminate the stench on the inside of my vehicle (my own fault), and actually put me in touch with someone who was able to help me with that. I am so appreciative of their work and their service. Thank you thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great deal

Good employees and easy to work with and helpful. They worked hard to get a deal I wanted. This is my second truck purchased from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great job

service was done on time and as needed , They did a great job. I will continue to use the services as needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience

Scott was very knowledgeable about my vehicle and helped me with everything. He explained everything very well for me. Made the process very easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great experience no hassle

I walked in with a truck in mind Told Scott he had one chance to show me figures i thought was fare. He did just that

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great people at AC.

All the team players that work together in helping to get the best buy. The dealership was very clean and relating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good experience

Staff is very friendly and helpful. Car had a light come on needing service and it was taken care of without problems.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience !

First of all the salesman Scott Jones was highly professional and extremely knowlegeable of the vehicle we purchased . He and his manager went above and beyond the normal to satisfy us , we also liked the fact that there was no pressure to by the vehicle and we would recommend the dealership to anyone !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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