Mercedes-Benz Of Bedford

BUYER BE AWARE If I were able to give a 0 star review, I would. Mercedes Benz of Bedford is tale of two dealerships. When I purchased my 2022 E450 wagon, they were very attentive and wooed us with their commitment to amazing customer service. When we picked up the car they did the performative big reveal swooshing off the big black sheet to awe us with this gorgeous car, the entire dealership stood around and clapped and cheered. We were so excited as a Mercedes to me was always a dream car, we have worked hard and finally achieved the goal of owning one. Then reality struck and the excitement of our Mercedes ownership started to wane. First was a flat tire, no fault of the dealership, I was calm knowing I had the support of their fantastic road side assistance (a HUGE selling feature). The Mercedes roadside assistance link popped up on the screen I hit the button and it rang and rang and then I got a recording for over a half hour, there was no way to adjust the volume of that recording, I was trying to contact my insurance company at the same time and because the recording was so loud, it made that almost impossible. I was on a busy freeway during rush hour, every car and truck speeding by shook my car, which is a little unnerving. I called the dealership to see if they could help and was on hold for over 20 minutes, no one ever picked up from Mercedes Bedford. I called my husband, he drove to me and drove the car 4 miles to the dealership while I followed with our flashers on. The tire was a self filling tire, so no damage to the wheel was done. I was pulled over on the side of the road for over a hour and an half and MERCEDES completely failed me. About 2 months ago my back up camera broke, it was stuck in the open position and wouldn’t turn on. I called Mercedes Bedford to have it repaired. I had to wait two weeks for an appointment because I needed to have a loaner. I brought my car in, got my loaner, they said a day or two and I would have my car back. Well after a few days and no communication from Mercedes, I gave them a call, they said the new camera was installed but the needed an actuator(sp? I have no idea what that is), fine, I’ll wait a few more days for that. Another 3-4 days goes by with NO communication and I call again. This time they got the new parts in but it still doesn’t work, they said now they needed a software update. Again I waited another few days and got NO updates, so once again, I initiated the communication and called them. They said there was an issue with the software update and that it was a Mercedes USA issue, so I called Mercedes USA, they were also not helpful at all. They said they would talk to the dealership and they didn’t know of any issues with the software. Mercedes of Bedford ghosted me, it took them 34 days to fix this issue, 34 DAYS!! They maybe updated me 3 or 4 times during that period and all of those updates came after I called and left a voicemail with either the service manager Dave Silver or GM Bob Laughton. I got my car back this morning. They dropped it off, didn’t call or text or ring my doorbell as a courtesy, NOTHING. So if you are thinking of buying a Mercedes please take your business to another dealership. Maybe in Akron or Willoughby, it would be worth the drive. Mercedes Bedford is eager to sell you a car, but could care less once you drive that car off the lot. With the lack of support of Mercedes USA, maybe consider a BMW, Range Rover, Porsche, Volvo or Audi. I am completely dismayed, disappointed, frustrated, angry, upset, disheartened, and let down by the customer service we have received. BUYER BE AWARE

After feeling i was being taken advantage of at another local Mercedes dealer I went to this one. From Jesse to Max and Chuck my experience was smooth and easy

I would highly recommend working with Chad and Chuck they both have a tremendous amount of patience. They went above and beyond to make everything right. I would definitely buy another Mercedes with them in the future. I also love my car...it's perfect!!

Our experience with this dealership was awesome! We were greeted at the door by a friendly receptionist. Barry sold us our car and he is a knowledgeable and professional young man. Jay, Matt and Barry made our visit absolutely seamless. Great team work! All are an asset to Mercedes-Benz! We were very pleased and rate this dealership a 5 star!

I purchased a GLC 300 from this dealership that had minor cosmetic issues. The dealership took care of the issues and delivered my car to me. My Sales Associate, Arleen, was top notch!

We were having trouble locating a nice used car. I noticed two at Mercedes-Benz of Bedford. I test drove both cars. I worked with Alan in sales. The transition from test drive to sale was very smooth. The car was very clean and Alan was great. Matt in finance was quick and orderly. A very nice car buying experience.

We hadn't had any luck working with a local dealership so we started looking outside the area and found exactly what we were looking for at an incredible price. They gave us a great value on our trade-in and we went home with a new vehicle that day. Max in sales was very helpful and knowledgeable of the vehicle, and Chuck in finance was a pleasure to work with also!

Understanding and helpful Great been a customer Specially thank you the guy who is selling sprinter van i will look for purchase on the future thank you

Jared made our experience to be as smooth as possible. My boyfriend and I highly recommend this dealership. We would go again if we would need to buy another car again.

I went to many dealerships in search of a new car. Mercedes-Benz of Bedford was one of the many and also the last for a reason. They were simply great, no xxxxxxxx just answers and fantastic customer service. Everyone there was friendly, knowledgeable and happy to help. Rare qualities to find anywhere specially in a car dealership but Mercedes Benz of Bedford has them all. Ian and Chuck are the best.