Mercedes-Benz Of Bedford

I had a wonderful car buying experience with Barry on July 1, 2023z We began working with him about an hour before the dealership closed. Barry was patient, personable, answered all my questions and didn’t apply any unnecessary purchase before I made my final decision. I really appreciate how he pointed out the key differences between the models that I was considering. He made it easier for me to make my final decision and feel good about it. We finished up our deal over an hour after the dealership closed without being rushed. Chuck, the Finance Manager was also great to work with too. He was also patient while explaining the paperwork. I highly recommend Mercedes Benz of Bedford! Kudos Barry and Chuck!

Excellent service A1 Dealership would reccomend my clients and friends People are Friendly and very professional. Dealership is very clean and up to date. Easy to do Business with.

I have been a Mercedes customer since early 90's. The service has always been excellent. I moved to Cleveland and I contacted Bedford Mercedes for service (One person that does an excellent job is Aaron). Unfortunately, Aaron was out on 6/12/23. I interacted with Dave Silver and Christopher Tomboy. The experience has not been positive. They have been disrespectful, confrontational, and rude. It is not what I was used to! I tried to contact the service manager and he never called me.

They are the worst car dealer ever they are selling lemon defective cars .. buyers be careful don’t buy from them.

BUYER BE AWARE If I were able to give a 0 star review, I would. Mercedes Benz of Bedford is tale of two dealerships. When I purchased my 2022 E450 wagon, they were very attentive and wooed us with their commitment to amazing customer service. When we picked up the car they did the performative big reveal swooshing off the big black sheet to awe us with this gorgeous car, the entire dealership stood around and clapped and cheered. We were so excited as a Mercedes to me was always a dream car, we have worked hard and finally achieved the goal of owning one. Then reality struck and the excitement of our Mercedes ownership started to wane. First was a flat tire, no fault of the dealership, I was calm knowing I had the support of their fantastic road side assistance (a HUGE selling feature). The Mercedes roadside assistance link popped up on the screen I hit the button and it rang and rang and then I got a recording for over a half hour, there was no way to adjust the volume of that recording, I was trying to contact my insurance company at the same time and because the recording was so loud, it made that almost impossible. I was on a busy freeway during rush hour, every car and truck speeding by shook my car, which is a little unnerving. I called the dealership to see if they could help and was on hold for over 20 minutes, no one ever picked up from Mercedes Bedford. I called my husband, he drove to me and drove the car 4 miles to the dealership while I followed with our flashers on. The tire was a self filling tire, so no damage to the wheel was done. I was pulled over on the side of the road for over a hour and an half and MERCEDES completely failed me. About 2 months ago my back up camera broke, it was stuck in the open position and wouldn’t turn on. I called Mercedes Bedford to have it repaired. I had to wait two weeks for an appointment because I needed to have a loaner. I brought my car in, got my loaner, they said a day or two and I would have my car back. Well after a few days and no communication from Mercedes, I gave them a call, they said the new camera was installed but the needed an actuator(sp? I have no idea what that is), fine, I’ll wait a few more days for that. Another 3-4 days goes by with NO communication and I call again. This time they got the new parts in but it still doesn’t work, they said now they needed a software update. Again I waited another few days and got NO updates, so once again, I initiated the communication and called them. They said there was an issue with the software update and that it was a Mercedes USA issue, so I called Mercedes USA, they were also not helpful at all. They said they would talk to the dealership and they didn’t know of any issues with the software. Mercedes of Bedford ghosted me, it took them 34 days to fix this issue, 34 DAYS!! They maybe updated me 3 or 4 times during that period and all of those updates came after I called and left a voicemail with either the service manager Dave Silver or GM Bob Laughton. I got my car back this morning. They dropped it off, didn’t call or text or ring my doorbell as a courtesy, NOTHING. So if you are thinking of buying a Mercedes please take your business to another dealership. Maybe in Akron or Willoughby, it would be worth the drive. Mercedes Bedford is eager to sell you a car, but could care less once you drive that car off the lot. With the lack of support of Mercedes USA, maybe consider a BMW, Range Rover, Porsche, Volvo or Audi. I am completely dismayed, disappointed, frustrated, angry, upset, disheartened, and let down by the customer service we have received. BUYER BE AWARE

After feeling i was being taken advantage of at another local Mercedes dealer I went to this one. From Jesse to Max and Chuck my experience was smooth and easy

I would highly recommend working with Chad and Chuck they both have a tremendous amount of patience. They went above and beyond to make everything right. I would definitely buy another Mercedes with them in the future. I also love my car...it's perfect!!

Our experience with this dealership was awesome! We were greeted at the door by a friendly receptionist. Barry sold us our car and he is a knowledgeable and professional young man. Jay, Matt and Barry made our visit absolutely seamless. Great team work! All are an asset to Mercedes-Benz! We were very pleased and rate this dealership a 5 star!

I purchased a GLC 300 from this dealership that had minor cosmetic issues. The dealership took care of the issues and delivered my car to me. My Sales Associate, Arleen, was top notch!

We were having trouble locating a nice used car. I noticed two at Mercedes-Benz of Bedford. I test drove both cars. I worked with Alan in sales. The transition from test drive to sale was very smooth. The car was very clean and Alan was great. Matt in finance was quick and orderly. A very nice car buying experience.