Nissan Of North Olmsted

Jeffrey was very professional and courteous. He listened to my needs and took the issues to others. He went through all aspects of the lease arrangement. When we concluded the lease, he walked me through all things needed for the new leased auto. Thank you. Joseph J. Marcoguiseppe

Dealership reached out to me else I would have waited until the last minute. Process was easy and walked out with a new one. Had one minor post delivery issue that was handled in a snap.

Our overall experience rerturning a car at the end of its lease and leasing a new one was very good. Having dealt with Marty in the past, he was a significant reason we returned to Nissan.

Scheduling the appointment was easy, the technician kept me updated, and I picked up the vehicle with no issues. I would highly recommend Nissan of North Olmsted.

I have dealt with this dealership for over 20 years both in leasing vehicles and maintenance service. Brad Baron is our salesperson and always provides courteous and knowledgeable service. The service department is outstanding. I would highly recommend this dealership for sales and service.

Once again Rob Chizmar went out of his way to make the turn in and replacement of my leased vehicle a great experience. The staff a Nissan if Nothing Olmsted put the customers at ease.

Brooke is awesome and very helpful fast friendly informative. The place was clean everyone wore their masks and social distanced. I will be coming back

Jason Smith took care of us and was understanding and quick to repair our rental vehicle to be safe on the highway. Amazing service! Thanks to Jason and the crew at this location, our walk-in service saved us countless hours and less interruption in our trip through to Virginia. He also explained how to set the cruise control on this vehicle since I thought it was faulty because it accelerated and dropped speed depending on the distance between our car and the one in front of us. Who knew?? My only regret is that we live in Wisconsin and cannot use this dealership to purchase or service our vehicle. Such impressive customer service is hard to find! So glad we found Jason in North Olmsted, OH!

I was not pleased with the customer service from Brooke St. Peter. She gave me nothing but attitude when I presented paperwork showing that I own a Non-Profit Organization and that I'm tax exempt. Even after that manager told her to type the invoice as a Tax Exempt, she still went to the office and came back trying to show him paperwork that she was right. He then had to tell her to do what he asked her to do. Nothing but attitude. Later I was told that the labor cost per hour was 135.00 and hour. I paid 348.38 to have a key replaced. I would not tell anyone I know to do business with this company. As a business owner myself, if one of my employees would ever talk to a customer this way. I don't think they continue working for me. Customer Service is the backbone of any organization. People should not be treated disrespectfully when they're spending money with your company.

Brad was so understanding and really worked to make buying our first Nissan a great experience. We felt appreciated and that Brad and everyone in the dealership was working to get us the best deal and a quality vehicle.