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Montrose Westside Auto Campus

(1,080 reviews)
Visit Montrose Westside Auto Campus
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 927-8306 (888) 927-8306
Used (866) 922-7136 (866) 922-7136
Service (888) 927-9615 (888) 927-9615

Reviews

(1,080 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome Experience

My daughter and I were so impressed with the staff (Matt Radeff in particular) and our experience was not only enjoyable but fun! I checked other Mazda dealerships but returned to the Brookpart Montrose Mazda to purchase a Mazda 6 basically because of the service I received! They were informative, fair and always returned my calls, texts and e-mails promptly! I have already advised my brother to purchase a car from this dealership when he begins his search this summer! So pleased with my Mazda 6 and happy every time I get in my new car!!! :)))))

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service!

Recently my car finally took a turn for the worst. Never did I want to go through another dealership after what liberty Ford did to me. I was forced into getting a new car though so I had to bite the bullet. I received a card for Justin Willis by a friend and was told he was a great person to get in touch with. I have never been so comfortable in a dealership. Everyone was friendly and polite. Justin took my wants and needs list and found me the perfect car. I was really impressed with his knowledge of the cars he was selling. I would recommend him to anyone and am thankful that I only had to make one stop to find a car that fit me well without the headache I had last time. Thank you Justin!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I went to this dealership to trade my vehicle in to...

I went to this dealership to trade my vehicle in to purchase a new car well basically they try to rip me off on the price of my trade in when I check the Blue Book value for my trade in before I even came to the dealership they wanted to just told me some change for my trade in a vehicle plus they wanted me to put down I extremely large down payment then she gave me the runaround about will the reason why were giving you such a low amount for your trade in is because we're gonna have to put new tires on your car and do a check a thorough check or something but tires don't cost that much so I won't recommend this dealership to anybody.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Buying our Mazda CX-5 was an easy, painless process....

Buying our Mazda CX-5 was an easy, painless process. Montrose Mazda located the exact car we wanted and got it to us from Kentucky in a matter of days. Matt R. did a great job keeping us informed every step of the way. We'd buy another car here in a heartbeat!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Experience

Buying our Mazda CX-5 was an easy, painless process. Montrose Mazda located the exact car we wanted and got it to us from Kentucky in a matter of days. Matt R. did a great job keeping us informed every step of the way. We'd buy another car here in a heartbeat!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional Sales Representative

We recently brought a 2014 Mazda 6 from Montrose Mazda from Matt Radeff. Matt made our experience a positive one. He was professional and knowledgable about the car. He made us feel comfortable and did not pressure us into making a decision one way or the other. I would highly recommend Matt to anyone who needs a car. I would also like to point out that Robin in Finance was also very pleasant and professional. We felt very comfortable with each of them. We are loving our new addition!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Carly Neubert is a great salesman! She didnt try to persuade us into anything we didnt want and looked for the best possible vehicle fit for our family. I would reccomend her to anyone traveling to Montrose for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience

I purchased an Infiniti and couldn't be happier. My sales rep was Carly Neubert, she was very helpful and accommodating. She listened to my needs and provided me with all the necessary information to make my decision. I appreciate you for making this a flawless process, and will recommend you to everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love my used "SAV"- will NOT buy from them again.

After being a loyal customer (bought a Land Rover from Land Rover Solon, then a Volvo from the BrookPark Rd location), I got the total runaround and most frustrating experience. I wish I walked away. I love the car I got, but only because I did the research. I understand the used vehicles may not be your regular game, but holy smokes...at least research the vehicle you are supposedly selling. Oh yeah...and make sure all the pieces that are supposed to be in the car...actually come with it. Im not talking "stock" photos. Im talking actual photos of a used vehicle showing things in the picture clearly taken at the westside montrose campus...not being there on delivery date. Ok, fine, it as promised to me....going on TWO months now. Told they had it, then told they might have to order it, then told they did order...yet when I asked to have it delivered to a certain location.. i was told no because it was already "in process". When asking how long I was told " IT MAY NEED TO COME FROM OVERSEAS. Wait...didnt you JUST tell me it was "in process"!!!??? A week later...I get a call asking ME to confirm the interior color of my vehicle!!?? Omg, should t you know this? The finance girl did all the paper work, the sales person just took me on a test drive. I wish we had carmax nearby. Oh well, time to email the GM to see if they ever plan to make good on their written promise of goods. In short- the used vehicle is fine, my volvo has been serviced in the volvo service dept, but I dont think I will get another car from them....and make friends with the local bmw dealer to service my used vehicle- since Montrose Westside didnt seem to know much about them. Sorry guys. Maybe you will trust the customer next time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to provide feedback on your experience with us. We strive for 100% customer satisfaction and consumer feedback allows us to review our sales processes. Please know that your sales rep is currently reaching out to you to let you know that the cargo cover has arrived and is available. Thank you again for your feedback.

Amazing Volvo Purchase!

I could not be happier with my recent purchase of a used Volvo XC90 from Montrose! From beginning to end it was the simplest car purchase I've ever made. The dealership is located a couple hours away from me so Steve Fialkowski, the salesperson, had all of the paperwork overnighted to me to save some time. Steve answered all of my questions promptly (and I had plenty of them!) and gave me a very fair price for my trade. Not once did I have to hear the standard "let me check with my boss" that's so common at other dealerships. I would definitely recommend Montrose!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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