Reviews
When I met with Miss Neubert, she was extremely helpful...
When I met with Miss Neubert, she was extremely helpful and friendly. She provided wonderful service and excellent customer service. I was very satisfied with the experience she provided at Montrose Mazda and I will surely return next time I am looking for a vehicle because of her wonderful customer service and attention to detail. Her smile and warm welcome made shopping for a used car a wonderful experience for me and she represented not only her self but the company it's self very well. I would recommend to anyone I come across looking for a new or used car, to go visit Miss Neubert at Montrose Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am recommending this dealership & David Slaby as a...
I am recommending this dealership & David Slaby as a salesman to EVERYONE. Mr. Slaby was excellent. I could NOT have asked for a better sales experience. David Slaby definitely made me feel like I was buying a car from an honest & genuine human being who really did care & want to help me make the purchase that was best for me and not someone who was just wanted a commission. He was extremely professional & extremely personable & he provided the best car buying experience with absolutely no buyers remorse from me. I got an excellent car at an excellent price from Westside Automotive Group & an experience with Dave that left me extremely happy to spend my money with him. From my time inquiring on & test driving the car with Dave to my purchase papers signing experience with Adam & being made to feel like an important customer by meeting Carlos, everyone at Westside Automotive Group went out of their way to make my purchase experience a unique & special experience. And to show me that they realize I had the ability to spend my money in plenty of other places & they TRULY appreciated that I chose to spend my money with them. And I truly appreciate all of them for putting forth the effort to do that for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Customer Service
I recently purchased a Mazda CX-5 from Montrose Auto group on Brookpark Rd. I was welcomed at the door by Carly with a warm smile. I already knew exactly what I wanted and she quickly brought me the vehicle to test drive. She was very informative and even synched my phone to play my music during the drive. She went over all of the features and showed me how to use everything. She really took her time and stayed focused on what was important to me. Carly worked hard to make sure I received a good deal and met all of my expectations. I was very happy with my purchase! Thanks Carly!
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
CX-5 purchase
Carly and Richard were really great and made the whole experience very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service Experience at Volvo
I have a 2006 Volvo S60 that my usual shop couldn't fit in so I called Montrose Volvo to get an estimate for an oil change, tire rotation, and potential brake job. I spoke with Matt in service and he was very professional in giving me a competitive estimate. When I arrived later that week they processed me through very quickly and I relaxed in the nice customer lounge with a Starbucks and chatted with a couple of other people waiting for their Volvos. Both of them said they'd been coming to Montrose Volvo for years to buy and service their Volvos, and were very pleased with the sales and service. My Volvo was done early and Matt gave me a discount on a couple of other things that needed done for switching to Montrose from my current shop. I am now a loyal Montrose Volvo service customer and maybe I'll buy a new one this spring! -Thomas
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sales Experience
Matt Radeff was excellent to work with during my new car purchase. His level of expertise is bar none; he made the process of buying a new vechicle easy and hassle-free -- I greatly appreciate his time and effort during my time at Montrose. I would recommend this dealer to all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great buying experience!!
I leased my Mazda 6 from Montrose Mazda. Everyone at the dealership was friendly and helpful! Steve my salesman was great and a pleasure to work with. Phil the manager was very involved and made the process very comfortable and easy. Robyn the business manager was great at explaining everything with warranty and paperwork and made the process go very smoothly. I liked my car and the people at the dealership so much that I brought my sister back to purchase a vehicle as well. She came all the way from Michigan for her purchase!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I purchased a CX9, my first Mazda and first encounter...
I purchased a CX9, my first Mazda and first encounter with the Montrose Mazda Cleveland office. I was very impressed how the the Sales Manager and the Sales Rep (Matt)listened to my needs and wants and found a vehicle that met everything I wanted in the price range I was looking for. I appreciated their patience while I looked at other vehicles and dealerships, they stayed in contact and continued to work with me and build confidence in my purchase. Thank you for making the wonderful experience and I love the my CX9. Sincerely, Gary Turner
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Most Enjoyable Car Buying Experience Ever
No joke, amazing dealership and GREAT sales people! They made the process for buying a new car painless, enjoyable, and never did I feel like I was being pushed towards the sale. The great folks that took care of me were salesperson Anne Mester and manager Steve Fialkowski. I will be back for all my future vehicles as long as those people stay there! Keep up the great work! ASK FOR ANNE if you go to Montrose Mazda! ~Chris P.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My Experience
When I went in to Montrose Mazda in Cleveland I wasn't too sure that I would find what I was looking for. I am very picky about the type of car I drive, but I always like to look at all my options before I make any major decisions. I was greeted by a salesman named Steve who took the time to listen to what I was looking for, and was very attentive to what I was in the market for. I got the tour of the lot and was on my way not quite finding what I was looking for. However, the next day I got a call and the perfect barely used car had just come onto the lot! I drove up that day and I was sold that instant. The financial department was very informative and patent with me as I wanted to know all the fine print details and what it all meant. I am very satisfied with this dealership and plan on coming back down the to Montrose Mazda when the time comes for my next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase