Reviews
Amazing Dealership
Anita was extremely helpful during the entire process of finding a car for me. The dealership overall is simply amazing and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bully
Went shopping at montrose. Got set up with Jeff James. Because I'm young. Mr Jeff James attempted to pressure us into making a decision on a car he wanted us to buy. During the process he told us repeatedly how he ran dealerships for years and how he was the best salesman . Frankly my wife and I were not impressed by him or the cars he showed us. The word rough and tacky describe Mr James and the cars shown . Why waste time at this dealer? Alot of good customer focused dealers out there. I tried to approach the 'boss" Kyle pisanee about my concerns and he smirked and told me that he sells "tons" of cars and we should just leave. He was snide and fake. We have a right to shop and look at other cars and dealers! Because of the unprofessional behavior we won't ever go to Montrose again
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent service
This was my first time looking to lease a new vehicle. Overall, I can say that I had an amazing experience. The salesperson, Kyle, took his time to not only find a car that would meet my preference but also my budget. I would definitely recommend this dealership and if you do visit, look for Kyle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service
This was my first time looking to lease a new vehicle. Overall, I can say that I had an amazing experience. The salesperson, Kyle, took his time to not only find a car that would meet my preference but also my budget. I would definitely recommend this dealership and if you do visit, look for Kyle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
nightmare
Bought vehicle in January of 2015. We were in for service at least 8 times with over $6,000 in repairs, almost continuously from Nov. 2015 through January 2016. When we brought concern to the dealership we were told they would give us $1,500 toward a trade in . When we left with our car it was on empty and we almost broke down with new problems that didn't exist when we brought the car in again for repairs.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
New lease made easy!
I called Montrose Mazda about a week and a half ago because the lease on my Mazda 3 was ending and I wanted to look at the new 2016 CX-3. I was happy to hear that Matt Radeff, the sales pro who helped me when I leased the Mazda 3, was still at Montrose and was available to show off one of the new CX-3s at my earliest convenience. Matt is a very personable and knowledgeable salesman and, after I met with him and took a test drive, he made it easy for me to start the paperwork that would have me driving home in a brand new CX-3 that same day. Matt's knowledge of the financial side also helped expedite the process. I've been driving my new car for a little over a week now and am very satisfied with my decision and I hope Matt's around when this lease is over as well. That was the good, now for the bad. Really my only gripe about the entire process was the extended wait I endured while my new car was being cleaned and detailed. I am not impatient by nature but I started to get slightly annoyed when all the paperwork was complete and I waited probably 2 hours for the car to be delivered from the detail shop. It did not seem that I was there on a particularly busy day so I assume I was waiting behind cars that were being cleaned post-service. It would be nice if that process gave priority to new customers waiting on-premises over those who dropped off vehicles for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt Radeff
Matt Radeff is the best car sales man and I appreciate his customer service it exceeded my expectations. Thank you Matt.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phil Stadalsky
Where do I start? Phil is so professional and he gets the job done and keeps you informed from beginning to end. Thanks Phil for my Mazda 2016 I love it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Matt Radeff and Phil Stadalsky
Thank you so much guys you made my year with my 2016 Mazda sport thank you for your excellence in customer service. I will recommend you guys to everyone. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First time buying experience at Montrose Cleveland
Bought my first new car from Montrose after being referred by my girlfriend. I did some searching around and Montrose had the lowest price in the area for the vehicle I was looking for (Mazda3). Kyle Y, the sales associate I dealt with was very helpful and made sure I was well taken care of. Would highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase