Reviews
Oil Change, etc.
On time, easy to check in with service. Car was ready on time. Nice waiting room with refreshments. Met Todd Ingersol while I was waiting for sevice. He was walking through and stopped to make sure I was being taken care of and got me a bottle of water. Great dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike and thank you for this great review! We're excited to hear that Todd took care of you! He is a great asset and we appreciate all he does. Thank you again and hopefully we get to see you again! Best, John Juraska, john.juraska@ingersollauto.com
A great car at a great price
High marks for Anthony who worked patiently and professionally with me to get me into the vehicle I had my eye on before I entered the dealership in the price range I hoped for. I expect to come back to Ingersoll the next time I shop Buick as long as Buick continues to meet my expectations for quality, comfort and luxury.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this review, John. We are very happy to hear that Anthony could help get you set up with the perfect new car for you. I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. If there is anything more we can do for you please feel free to come back and see Ingersoll Auto of Danbury any time! Take care. Best, Shep Labree, shep.labree@ingersollauto.com
Getting ready for a trip, Brakes need attention
Had a vibration when braking, and was leaving for a camping trip towing our camper. Contacted Herb and Kevin in service, and they fit us in so that we could have a safe and trouble free travel during our trip. I can't say enough about Ingersoll Service...everyone I have ever dealt with has been extremely pleasant, fair and straight forward....thanks to Ingersoll Service, I have no worries about towing our camper and having a great trip. ~Rick Ferreira
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rick, thank you for your kind words. We feel our service department is what Ingersoll Auto of Danbury. We are glad that Herb and Richard were a great help to you. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, John Juraska, john.juraska@ingersollauto.com
Great service agent!
Willy was great in helping us get the most out of our service visit. Very helpful, and miles above service experience at other dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, James! I'm very happy to hear that Willy was such a great help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, John Juraska, john.juraska@ingersollauto.com
Friendly helpful staff, car ready when promised
Staff is very knowledgeable. The experience is always easy. People on the phone are very polite. I would buy another car here in a heartbeat and I tell all my friends about how easy it is dealing with your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacia, Thanks for this nice review! Our team truly knows theyre stuff. We make sure that all of our employees are knowledgeable and courteous and they will be glad to hear you were able to perceive that. We work hard to process everything as quickly as possible. Thank you for your recommendation and hope to do business with you again soon. Regards, Sales - Shep Labree, shep.labree@ingersollauto.com, Service - John Juraska, john.juraska@ingersollauto.com
Couldn't have done more.
I had a damaged tire, which was replaced in a short amount of time. What short waiting time I did encounter was due to Ingersoll ensuring that my extended tire warrantee completely covered the cost. I can't imagine how Ingersoll might have done more for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Ingersoll Auto of Danbury for your vehicle needs. Best, John Juraska, john.juraska@ingersollauto.com
Great service
Service department was excellent as always. They got the job done and even offered me a service car while my car was being worked on. Very happy with the service and kindness of the service department. Was not to pleased with the sales department. Went in to get my opinions for vehicle, the lease ends in less than a month. The sales persons was very pushing and didn't want to hear anything I had to say. He just kept pushing either buying a new lease or purchasing my old car, basically his way or no way! I have never been treated that way before from them and I own 3 vehicles from ingersoll auto.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for sharing this feedback Desiree. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Shep Labree, shep.labree@ingersollauto.com
Routine Maintenance with ease and great service!
I made a same day appointment for an oil change which was a great thing (did not have to schedule days in adavance). The gentleman that checked me in/out was extremely pleasant, professional, and knowledgeable. And the job was completed in a timely manner! Best visit there thus far! A+
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cheryl, thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that your experience with us was so positive. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, John Juraska, john.juraska@ingersollauto.com
Excellent Service
Had a great experience. Rich B. was a great to me and gave me a great deal and the car that was best for my needs. Would recommend him to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shana, I am happy to hear that the time spent with Rich was a great experience. We pride ourselves on the high level of our service excellence. Congratulations on your new car! We appreciate your recommendation and if you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Also, be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Best regards, Shep Labree, shep.labree@ingersollauto.com
Great buying experience - knowledgeable, friendly!
Our sales person, Jeff Giegler, was attentive, knowledgeable, and personable - the perfect combination for a high-ticket transaction. Our Finance Manager, Jerry Patry, was sharp, detail-oriented, and well organized - again, a perfect combination. Jeff and Jerry were a pleasure to work with, and I would recommend them (and Ingersoll) to anyone. I also thought the dealership was impressive - clean, spacious, and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thanks for writing this great review and congratulations on your new car! It's delightful to know that Jeff and Jerry made your car-buying experience an enjoyable one. I'll be sure to pass along your compliments to them. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Shep Labree, shep.labree@ingersollauto.com, Service - John Juraska