Reviews
Oil change
I was greeted & remembered by other associates there that weren't directly involved in my service appointment there- how nice!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nathalie, we appreciate the time it took for you to give us this feedback. We're ecstatic to hear that you enjoyed your time with us, and that you felt welcomed by our team. We look forward to seeing you on your next visit! Sincerely, John Juraska, john.juraska@ingersollauto.com
Excellent service experience - as alwyas...
As always and excellent experience - where the staff did everything to make the service of my vehicle the most convenient for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Paula! It's great to know that you have continued to have excellent experiences with our team. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, John Juraska, john.juraska@ingersollauto.com
New purchase
Lisa was a great sales person she helped me pick the right car then she searched for a match and found the car. On delivery she explained every function on the new car. Very happy to have an experienced sales person take care of my needs on my new purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, thank you for writing such a great review about your experience with us. We appreciate the feedback, and are pleased that Lisa was able to provide you with quality service. We are happy that she was able to help find the perfect vehicle for you. If you have any further needs, do not hesitate to come back and visit us again. Sincerely, Shep Labree, shep.labree@ingersollauto.com
Exceptional service
This was my 2nd purchase in less than 2 years.. I was extremely happy with the service with both purchases. I will absolutely recommend Ingersoll to anyone looking for exceptional service and friendliness. I look foward to my next visit!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tanya, we are very glad that we had the opportunity to work with you once again. We are pleased to hear that your excellent experiences with us have earned your repeat business, and we appreciate your recommendation. I hope you are continuing to enjoy your new car! We look forward to working with you on your future automotive needs. Sincerely, Shep Labree, shep.labree@ingersollauto.com
Quality dealership
I had Phil Lariccia as my sales rep and he was outstanding. He answered my text messages and accommodated my busy schedule. He worked extremely hard trying to find a vehicle that would fit my needs and my price range. I can't wait to buy another vehicle in three years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keith, thank you for the excellent review. I'm very glad to hear that your entire shopping experience at Ingersoll Auto of Danbury with Phil has been very enjoyable. Enjoy your vehicle! We look forward to working with you again in the future. Sincerely, Shep Labree, shep.labree@ingersollauto.com
excellent experience
Lisa provenzano was excellent to work with. She listened to us and provided excellent suggestions until we found exactly what we wanted in the the right price range. We enjoyed our car buying experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kristine, thank you for this wonderful review. We are delighted that you had such an excellent experience with us! I am certain that Lisa will be glad to hear how happy you are with the service you have received. If there is anything else that we can do for you, please feel free to give us a call or stop by. We hope to see you again soon! Sincerely, Shep Labree, shep.labree@ingersollauto.com
stop patting yourself on the back
It was a long wait but the free coffee took the sting out of it. I'll check out the navigation system tomorrow. The system was the worst so hopefully the upgrade will make it operational now. If the upgrade doesn't work I'll try to get the car disqualified under the CT State Lemon Law. Ya, it's that bad. I'll keep you posted.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we regret to hear that you had a negative experience with us. We strive to attend to our guest's needs in a timely manner, and to provide them with the best service possible. Unfortunately, we weren't able to achieve this with you. We would welcome the opportunity to meet your expectations in the future. Please contact me at your earliest convenience so that we may address your concerns. Best, John Juraska, john.juraska@ingersollauto.com
Great service and pleasant waiting area
The staff is very courteous and friendly. When there was an issue with transferring my registration, they resolved it within 5 minutes. We waited a little longer than we had planned for the new car transaction to be completed, however, I did not state up front that I had to be finished in a specific amount of time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michele, we appreciate you for taking the time to submit this feedback. Our top priority is providing our guests with a 100 percent satisfying experience at Ingersoll Auto of Danbury, and we are sorry to hear that your experience at the service center took longer than you expected. Don't hesitate to reach out to us if you have any further questions or needs. Sincerely, John Juraska, john.juraska@ingersollauto.com
outstanding experience
it was extremely satisfying and everyone was very helpful and concerned that was taken care of from Shep to Pete and Warren thank you all
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Henry, thank you for writing this great review. We are glad that you had such a satisfying experience working with Pete and Warren, and we will be sure to let them know! If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Shep Labree, shep.labree@ingersollauto.com
Great service team, new renovations
The guys in the service department are wonderful and friendly! I was in and out of the in exactly 1 hour like I was told! However, about 2 hours after I left, I noticed that my rear passenger side tire was missing the valve stem cap. I had all four before it went in for service, but after, that one was missing. Otherwise, my service I received was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Theresa, thank you for using our service department and for the kind words. Our highest goal is to provide an enjoyable experience for all of our guests during their stay with us. We do apologize for any inconvenience it caused you regarding the missing valve stem cap. We urge you to contact us regarding this issue so we may address your concern and make it up to you. Sincerely, John Juraska, john.juraska@ingersollauto.com