Reviews
Great sales team
I was very well treated and all of my questions were answered, helping me make a purchase I was happy with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Russell, thank you for writing such a great review about your experience with our team! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We look forward to seeing you again. Have fun driving your new vehicle! Regards, Shep Labree | shep.labree@ingersollauto.com
Great customer service.
Our salesman was New but really went out of his way for us. We would highly recommend him when/if anyone we know was interested in buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, I am happy to hear that you enjoyed your time with us. We are glad that our new team member went out of his way for you, as we always try do whatever we can to make our guests happy! Thank you for your recommendations, and enjoy driving your new vehicle! Regards, Shep Labree | shep.labree@ingersollauto.com
Buick Encore
Vincent sold me my Buick Encore and he couldn't have been more helpful, professional, or kind. He did his best to get me into a comfortable payment for my lease and truly tried his best because I really wanted the car. He spent lots of time with me and was very clear in letting me know I can contact him anytime with future questions. Im so glad I went to Ingersoll, the financial service gentleman was very kind and helpful too. An overall great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dana, what an enjoyable review to read! It is reassuring to know that Vincent provided you with a hassle-free and welcoming shopping experience. I'm happy to hear that you left us feeling confident about your lease! Have fun driving your new Buick Encore! Regards, Shep Labree | shep.labree@ingersollauto.com
Earlier than expected, without incident
The service consultant was available immediately upon my arrival. We discussed all that was to be done, including two recalls of which I was unaware. She estimated the time that it would take, and we agreed that I would wait. The work was done without incident, in less than the estimated time. I could not be more satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, we would like to thank you for taking the time to write about your experience! We are happy to hear that our team finished in the time discussed, and we thank you for your patience! We hope you are enjoying your vehicle, and please let us know if there's anything else we can do for you. Best, John Juraska | john.juraska@ingersollauto.com
Awesome experience
We loved Pat! He made us feel very welcomed and helped us tremedously! We will definitely be purchasing future vehicles there!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sarah, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience, and it is great to know that you enjoyed working with Pat. We will share your comments with our team, and we look forward to seeing you in the future! Let us know if there's anything else we can do for you! Regards, Shep Labree | shep.labree@ingersollauto.com
Great Service
Ingersoll has the best customer service I have ever experienced. They are always friendly and considerate. I will never go to another dealership again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Delia, thanks so much for this great review. We try to create a friendly and professional experience for all of our guests, and the fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Best, John Juraska | john.juraska@ingersollauto.com
Fantastic service, great new facilities
The service was outstanding. This is the second car that we have leased from Ingersoll in the last 12 months and for the first time in 30 years my family is once again a 100% GMC (Chevy) family. Bob Laber was outstanding - he listened to everything I said on the phone when we set up my appointment and had all of my options carefully laid out when I arrived. I cannot imagine a better experience. p.s. based on my experience with my first Ingersoll car my sister in law also purchased a Chevy from Bob and the team at Ingersoll!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for taking the time to share your feedback, and thank you for your loyalty! We truly appreciate that you have recommended us to others, and we're so glad that you enjoyed working with Bob. Let us know if there's anything else we can do for you. Enjoy driving your vehicle, and way to be a Chevy family! Cheers, Shep Labree | shep.labree@ingersollauto.com
Above and Beyond Expectations
Everyone is extremely friendly, helpful and eager to please. Lisa Provensano jumped through hoopes to get us the deal we got. Todd was a tremendous asset in our decision and thought process as we expected nothing but hoped for the best. And that's what we got, the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donald, thank you for writing about your visit with us, and congratulations on your new vehicle! We're happy to hear that you enjoyed working with Lisa and Todd! Our team is glad to help in any way possible, and we're happy you feel like you got the best! Thank you for choosing us, and let us know if there's anything else we can do for you. Regards, Shep Labree | shep.labree@ingersollauto.com
GREAT JOB
I'm always very satisfied with their work and the friendly staff the seating area is very comfortable so I don't mind waiting while they take care of my truck:)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tomasita, we thank you for your feedback, and for being such a loyal Guest! We're glad you found the Lounge to be comfortable. We look forward to seeing you on your next visit! Best, John Juraska | john.juraska@ingersollauto.com
Best or worst
It was the best experience it was the worst experience. I went to the dealership and looked around no one helped me. I ended up finding the car elsewhere. And I came back and bought another car from them. Then I returned the car that I first bought. And bought another car there. It was okay. I was only one in the dealership at the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Though we always aim for 100% satisfaction for our Guests, it seems that we did not succeed for you. I do apologize for that on behalf of our entire Team. I'd be glad to speak with you about your visit and how we can do better for you in the future. Please do contact me at your earliest convenience. Sincerely, Shep Labree | shep.labree@ingersollauto.com