Reviews
Dave who helped was very kind, courteous and
Dave who helped was very kind, courteous and knowledgeable! Free Uber Service was a nice service to provide!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very helpful and knowledgeable about their services.
Very helpful and knowledgeable about their services. Explained everything me with ease. Will continue to do further work with them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!
George was great.
George was great. The service department always does a great job for me. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!
Staff is friendly.
Staff is friendly. Service is very good. I trust the dealership. I've never had an issue .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
They fit me in a week early… They Got me in & out super
They fit me in a week early… They Got me in & out super fast… nice guy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!
Dave was extremely helpful and did his best to fit me in
Dave was extremely helpful and did his best to fit me in on a last minute notice. He was very kind and his customer service was above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!
Dave was really helpful and courteous.
Dave was really helpful and courteous. My car was finished timely and it was much appreciated! Definitely taking my car in for any additional maintenance in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Dave is always helpful and communicates timely with
Dave is always helpful and communicates timely with getting recalls completed on our Bronco Sport
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
They were very efficient and did a major repair on my
They were very efficient and did a major repair on my automobile in a very timely fashion
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.
The service appointment started off great.
The service appointment started off great. Dave was very welcoming and when the car was complete, or so I thought, Dave explained what was done and sent me on my way. When I got in the car I discovered the PSI reading for the tire I had repaired was at 0 and the tire pressure light was on. When I took the car back in Dave apologized and said he would take care of the problem. What was supposed to be a 1 hour appointment turned out to be 2 hours. Dave explained that the technician who fixed my tire forgot to reset the sensor. I was very disappointed that I had to wait that additional time. The sensor should have been reset when the car was in the shop the first time.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.