Reviews
Austin was a great salesman.
Austin was a great salesman. He was with me through the entire process and was very honest on what to expect!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that Austin had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Very polite and excellent customer service.
Very polite and excellent customer service. They explained about the part we needed and that it was covered under warranty but delayed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kimberly, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Service is always timely and staff is extremely
Service is always timely and staff is extremely professional and customer centric. I would recommend to others.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!
Very friendly people who know how to do good business.
Very friendly people who know how to do good business. 100 percent would recommend to a friend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business, Joshua, and hope to see you again soon!
Very communicative & very efficient.
Very communicative & very efficient. Also very kind. Ken was an absolute joy. He was amazing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Corina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.
Purchase of a once leased car
My questions were answered appropriately. The dealership representative was knowledgeable of what was explained to me about the car and my financial responsibilities expected of me. I appreciated the person explaining the financial responsibility of the deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Excellent, Peaceful, Professional, everyone was extremely
Excellent, Peaceful, Professional, everyone was extremely nice. I would highly recommend your services. Thank You.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Repairs not completed the first time.
Repairs not completed the first time. Lack of communication to inform customer. I have been a loyal customer for many many years and will purchase my new SUV elsewhere
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are sorry to hear about your recent experience with our service center. Can you please contact our Customer Relations Manager with your full name and phone # so that we can look up your account and address these issues for you right away! Please email JWheatley@GanleyAuto.com or respond to this message, thanks!
I was not sure what vehicle I was looking for and Pam was
I was not sure what vehicle I was looking for and Pam was very patient with me never pushing me I was very happy with my choice of a heritage bronco sport
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pam met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!
Great service work, very dependable.
Great service work, very dependable. Will answer any questions on a timely matter. Will continue using them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!