Reviews
Went through E-Check with a plate that was not able to be
Went through E-Check with a plate that was not able to be transferred. The back brake light on my truck is not working my oil gauge is flickering back and forth the needle I noticed this after I had taken a trip for 45 minute ride I'm hoping they take care of this especially what I paid for it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
I was very appreciative that they were able to get me in
I was very appreciative that they were able to get me in as quickly as they did for oil change and I rotate on my 2019 Edge, however I’ve been at this dealership many times and they always rotate the tires improperly and I think they should start doing them properly according to the owners manual and the service manual. They have ruined many sets of my tires and I think they should start doing it correctly! I was a Ganley employee for many years and I know that technicians don’t always do what they’re supposed to but that’s no excuse.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
I came for a recall, and left without rear wiper
I came for a recall, and left without rear wiper arm,broke off in the car wash.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Someone from our staff will be reaching out to you in the very near future.
Having repairs done at this facility was pretty cool.
Having repairs done at this facility was pretty cool. Although it took a bit of time to complete. They kept an open line of communication. Informed me on every step of the process.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Good to have a close by, taking up a number of cars
Good to have a close by, taking up a number of cars there. And satisfied with everything they do. Take care.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
thank you for taking the time to speak with me about my
thank you for taking the time to speak with me about my car and the issues experienced
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Great company!
Great company! The sales, finance, and management really work to get things accomplished! Highly recommend Ganley
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!
They were both very nice and listened to my concerns.
They were both very nice and listened to my concerns. I appreciate the wonderful customer service.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Everything about my car buying experience was 5-stars!
Everything about my car buying experience was 5-stars! I was out of state and Mark made sure I had everything lined up, paperwork ready, sent extra pictures and video of the vehicle, great communication and everything was so transparent and up front. The vehicle was in EXCELLENT condition, and priced so much better than others on the market. I can’t say enough good things! I drove 9 hours to purchase this vehicle, and it was 100% worth it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!
Great dealership.
Great dealership. Great experience from sales, finance, and management! Highly recommended if you are looking to accomplish a deal
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!