Reviews
Communication with customers should be better.
Communication with customers should be better. Always seemed short staff which often meant I wasn’t getting the help I needed
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
From beginning to end the experience at Ken Ganley Ford
From beginning to end the experience at Ken Ganley Ford West was delightful. I would recommend them without hesitation!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rita, Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience!
Great service as well as great staff.
Great service as well as great staff. They are always quick and efficient with the job.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!
I was greeted right away.
I was greeted right away. I was shown the car I was interested in and took it for a test drive. Paperwork was quick and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase. Please let us know if we can be of any more assistance!
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Love this dealership.
Love this dealership. Everyone is so helpful and friendly. They always go the distance to make sure that I am satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.
Hi Diane, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
super friendly.
super friendly. i’m always able to get in and out and they go above and beyond to make sure i’m not making multiple trips to the dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you. We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!
Amazing customer service is an understatement.
Amazing customer service is an understatement. Easiest vehicle purchase ive ever made Mark Rezzano and the team went above and beyond
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had a problem with a Ford recall repair.
I had a problem with a Ford recall repair. Carlyle made sure my car was repaired very quickly and I was on my may with no fuss. I do not have a problem with a mistake being made. What matters is how that mistake is rectified, and your team (Carlyle) did a great job. Thanks; Ted Strezoff
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Carlyle, and for taking the time to leave us this wonderful feedback!
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The salesman hung up on me when I told him I wasn’t
The salesman hung up on me when I told him I wasn’t buying a car.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Customer service is a premium.
Customer service is a premium. Sales and financing. Staff were respectful, polite, and friendly. There was no high-pressure sale pitch, nor any condescending attitude. I got what I needed and even a little more.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.