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McLaughlin Motors

(745 reviews)
Sales hours: 8:30am to 5:00pm
Service hours: 8:30am to 2:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–6:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:30am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(745 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McLaughlin Motors from DealerRater.

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Fantastic purchase experience!

Fantastic purchase experience! They were willing to negotiate price, thanked us for our purchase, and the entire sales and management staff were exceptional! Brandon Ellis was our sales professional. He was extremely friendly, knowledgeable and made us feel welcome versus seeing us only as a "sale". We will recommend their dealership to our family, friends, and colleagues!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Tobey, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

No doubt, the very best car buying experience I’ve had!...

No doubt, the very best car buying experience I’ve had! The staff are attentive, thorough, and pleasant. I had a root canal then bought a car in the same afternoon… two things many adults dread… so I thought I’d get it over with in one day. I was pleasantly surprised that I was treated better than I had experienced at other dealerships. The dealerships that reel you in with promises then change as the deal progresses. I didn’t get that treatment. I plan on telling any and everyone who is car shopping to check them out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Friendly, Fast, Thorough, Informative, Relaxing...Kim...

Friendly, Fast, Thorough, Informative, Relaxing... Kim Hicks was awesome to work with, treated us like family. Two thumbs up! This was our second Subaru purchased at McLaughlin Subaru, and it won't be our last. Please don't retire anytime soon Kim!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received.

We had a great buying experience at McLaughlin Subaru in...

We had a great buying experience at McLaughlin Subaru in Moline, IL. Dan Machu was welcoming and attentive. He gave us valuable information and insights into our new Outback. He also know his American Presidents :)! Mike Morales was great working with us on the financial paperwork. These fellas were so personable and they made us feel comfortable about doing business with them. I would highly recommend this dealership to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Lee, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!

Josh, Kim and Lou were awesome to work with. The process...

Josh, Kim and Lou were awesome to work with. The process was streamlined, professional and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello Jennifer, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Have a great day!

We just took delivery of our new Forester. Jon Elliott...

We just took delivery of our new Forester. Jon Elliott and Kim Hicks were wonderful to deal with. Helpful - courteous - informative are just a few words that can describe them. We will not hesitate to deal with McLaughlin in the future and hopefully we'll be able to work with Jon and Kim again. They are absolutely the BEST! Mike Morales in Finance and Insurance was terrific to work with as well. He guided us through the all the paperwork that included financing and extended warranty. He was very helpful, informative and put us at ease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, congratulations on your new vehicle and thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Have a great day!

Kim Hicks is the best saleswoman out there! Treated us...

Kim Hicks is the best saleswoman out there! Treated us like family! Hands down amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

We had an excellent in person experience with the...

We had an excellent in person experience with the dealership and staff. Kim Hicks is Great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

I have purchased 2 Subaru's in a row from this dealership...

I have purchased 2 Subaru's in a row from this dealership and have enjoyed both cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Jimmy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

My sales person is amazing! This is my second brand new...

My sales person is amazing! This is my second brand new Subaru I have bought from her. Her name is Kim Hicks. Very friendly helpful and knowledgeable! A great asset to your dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at McLaughlin Subaru. We hope you continue to choose us for all your automotive needs! Take care!

Consumer response

Kim deserves special recognition for excellent her commitment to your company!