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McLaughlin Motors

(745 reviews)
Sales hours: 8:30am to 5:00pm
Service hours: 8:30am to 2:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–6:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:30am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(745 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McLaughlin Motors from DealerRater.

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Kim Hicks was the salesperson I worked with to purchase

Kim Hicks was the salesperson I worked with to purchase my 2023 Subaru Crosstrek Limited. She was great to work with, knowledgeable, helped with my trade in, and kept me updated on the arrival of my Crosstrek. Everyone I sat down with along the way was nice, helpful, and made it an easy transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Everyone was excellent to work with.

Everyone was excellent to work with. Very helpful and kind. I know I can depend on them to help me out with any questions I need answered. Kimberly Hicks walked me through many questions I had and I know she will be there for me if needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Buying a car at a dealership should always be this

Buying a car at a dealership should always be this straight forward and easy. I had the pleasure of working with Kim Hicks, she answered all of my question and helped me find the vehicle that would best suit my needs. Overall great car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Kim was a pleasure to work with while looking for a

Kim was a pleasure to work with while looking for a vehicle for my mother. After test driving 2 SUV’s Kim asked if we had checked out the Subaru Forester. Which Mom drove and purchased. Kim was aware of the needs of an Older Driver and her knowledge of the car’s features sold us on this “like new” 2022 Forester. Kim made the experience easy & pleasant for an Elderly Women!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

We ordered our Forester knowing it would take four months

We ordered our Forester knowing it would take four months to arrive. Our salesperson, Kim Hicks, called me faithfully every two weeks to give us an update, even when there was nothing to report. When the car came in, she made sure it was 100% ready for us when we arrived and gave us a very thorough tour of the features and gadgets. I'd highly recommend Kim to anyone, she was professional and helpful from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Amy, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

The purchase of my new car was quick and easy.

The purchase of my new car was quick and easy. All of the necessary information was provided to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helped me every step of they way.

Helped me every step of they way. Kim was very thorough with everything! I’d recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Jaylene, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

The dealership offers a great facility to shop for a

The dealership offers a great facility to shop for a Subaru. It is very open and very clean. The sales staff are very friendly and willing to help without being too aggressive. Kim Hicks was our sales contact. She is an amazing person with excellent communicative skills. She was very knowledgeable about the Subaru Forester we purchased. Kim was very helpful in the complete buying process. She made sure we were very comfortable with all aspects of our purchase. She was very attentive to our questions and was ready to talk to Sales Management to make our purchase happen. The overall experience was great dealing with McLaughlin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Dealership was very professional and willing to talk with

Dealership was very professional and willing to talk with me whenever I had questions. Kim Hicks was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Josh, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

My lease was expiring and it was time to figure out

My lease was expiring and it was time to figure out options. Kim was extremely helpful, informative, and worked for the best option for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!