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Central Cadillac

(356 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–5:00pm 8:00am–6:00pm
Tuesday 9:00am–5:00pm 8:00am–6:00pm
Wednesday 9:00am–5:00pm 8:00am–6:00pm
Thursday 9:00am–5:00pm 8:00am–6:00pm
Friday 9:00am–5:00pm 8:00am–6:00pm
Saturday 9:00am–3:00pm 9:00am–3:00pm
Sunday Closed Closed
New (216) 367-5556 (216) 367-5556
Used (216) 539-9065 (216) 539-9065
Service (216) 416-8482 (216) 416-8482

Reviews

(356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Central Cadillac from DealerRater.

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I've been taking my car to Central Cadillac for 20 years

I've been taking my car to Central Cadillac for 20 years and they consistently provide excellent service. Each time I have service they explain clearly what repairs are needed, why, and provide a cost estimate for each repair and my expected total cost -- then they follow up promptly should something change. They recently changed my oil, installed a new battery, replaced my tires, balanced them, alignment, and timed / combined this with replacing my in-tire sensors to save me money -- then detailed the car. I used to check prices at other repair places, but Central Cadillac's service prices are in-line with others, their quality has been consistently excellent, and they provide one-stop service for all my needs. I highly recommend Central Cadillac service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Central Cadillac has an outstanding dealership.

Central Cadillac has an outstanding dealership. The personnel is great: pleasant, helpful and professional. Central Cadillac has an outstanding dealership. The personnel is great: pleasant, helpful and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They took me the same day for my service problem and I

They took me the same day for my service problem and I was in and out in one hour . That was awesome since I had an appointment in the afternoon . Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Professional, not pushy, very helpful, clean facility,

Professional, not pushy, very helpful, clean facility, great communication, respectful, staff friendly, answers questions and laid back. I will come back here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Cudos the the Service Department and its Manager for the

Cudos the the Service Department and its Manager for the excellent job of finding wehy transmission fluid was leaking from my XT5. I'm happy that you went out of your way to remedy the issue and get me back into my vehical in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

My car was repaired and returned hassle-free.

My car was repaired and returned hassle-free. Jennifer in the Body Shop was friendly and efficient. Coordination with Enterprise Car Rental was seamless. A pleasure doing business with Central Cadillac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Knowledgeable service people I was informed of

Knowledgeable service people I was informed of approximate length of service which was helpful for my schedule. Friendly support staff Rides or courtesy car were offered if needed. Nice service waiting area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Do not wait days for a service appointment.

Do not wait days for a service appointment. Staff is professional while being friendly. Service men will listen to you regarding questions on "how to" with your vehicle and explain if not show what to do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service.

Excellent service. Turn around time was exceptional. I didn’t have an appointment and I appreciate the fact that I was still seen with same day service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Anna Maria Masterson and Tom Harter.

Anna Maria Masterson and Tom Harter. Professional people with integrity and personal service. They are the Best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.