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Service department is STELLAR! They've made me feel as if my satisfaction is their #1 priority. The service consultant has been more than extremely patient with me and she works hard to correct my issues. Thank you Lisa B. of Central Cadillac
Better than Crestmont
Great service, great people kept me informed of the process and professional. So much better than Crestmont Cadillac who have some of the rudest unorofession people I?ve come across in a long time. Central will now get me and my family/ friends business.
From out of state going to Cleveland Clinics the air conditioning in my Cadillac quick working , I call them on the way down they said to stop by and they see what they could do !! One hr later I left there with it fix !! Great job service dept
My Usual Experience at Central Cadillac,
When I went in to get my 2014 ATS serviced, I mentioned to Ken Mathews that I was approaching the end of my lease and was looking to lease another car. During my visit, Ken introduced me to Breyana Simpson, who helped me choose another ATS, my preferred brand, to lease. I picked a car and placed a down payment before I left that day. When it was time to sign the paperwork, Breyana introduced me to William Teffer, who expertly explained my options to me honestly, which meant everything to me. Afterwards Breyana helped to set up my vehicle with OnStar. Ms. Simpson then answered all my questions and explained all the intricacies of my new 2017 ATS. I can't say enough about Central Cadillac and their staff. Courteous and patient, friendly and helpful. If I could give them 6 stare I would. Thank you.
2015 Cadillac CTS performance
I live in Buffalo New York Cena 2015 Cadillac CTS at Central Cadillac in Ohio car had two thousand miles on it so I called and talked to the used car manager Andy Elliott and he told me the car was Flawless so I decided to get in the car and drive 3 hours from Buffalo New York and when I got there he was telling me the truth the car was like brand new very professional they treated me wonderful Bill match this my salesman was very knowledgeable they couldn't do enough for me I want to think Andy and Bill mash for all they did for me I would make the three-hour drive again
Tom, Thank you for the kind words. As I said on the phone when we first spoke. Whether your driving 5 miles or 5000 miles to see us, we will always describe the car the right way! I appreciate your business and will see you when you buy your next car from Central Cadillac. Andy Elliott Pre-owned Manager
Customer relations improvement needed.
My personal experience with the dealership is highlighted by a lack of attention to detail and a lack of customer and inter department communication. Customer relations improvements are needed. Customer should be better. Informed and kept up to speed on status of whatever the situation is that requires interaction with the dealership.
Kelvin, Sorry for your experience. Please give Mike a call at 216-861-5800 so we can better understand the issue and resolve the problem.
Steering wheel not straight
I brought my 2016cts with 3500miles in for a steering wheel correction,the service consultant,ken, was extremely rude to me, and short tempered,I gave them back there filthy rental car,and demanded my car back and left,I felt no respect from this company's representative ,respect is everything,WJD.
Thank you for your comments. It helps us to know what we need to improve on. Please accept our apologies that your service visit was not what you expected. Our service manager did speak with you and thought he had resolved the issue you had. Apparently he was wrong. We do our best to keep our rental cars immaculate. If any customer feels their rental is not as clean as they would like, it should be reported immediately to a manager or the associate providing the rental and it will be resolved.
Best Car Buying Experience!
The staff at Central Cadillac is first class. My sales person Bill Mash went above and beyond in every way especially with his time , his manager too. Got a great deal on a 2008 xxx. Other dealerships small and large could learn a few things from them on how to do business.
Excellent service since 1989 & 8 new autos.
Since 1989 I have dealt with Central Cadillac and always had excellent service and good assistance in the purchase/lease of 8 new Cadillac vehicles over the years.
Central Cadillac Staff and Service
From the minute I pull into the facility the entire staff from top to bottom are always welcoming, professional and friendly. Highly recommend Central Cadillac for all cadillac buyers.