Reviews
Fair and honest service
My Edge has 126,000 miles on it. It runs well and I'm about to take it from Ohio to California. I'm not worried about the car. My Ford garage has maintained this car on schedule. Costs have been, I think reasonable. Oh, and since this service was more lengthy than some (transmission and injector service), the service department drove me home, and picked me up when the car was ready.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We take our reviews seriously and are delighted to hear about your visit. We appreciate your review and hope we can continue serving you for many years to come.
Carlos Grieser
I do have a problem. since the tires were rotated, the low tire pressure warning lite is on on the dash. I checked all the tires, the pressures are all 50 lbs. What else could be wrong? Thank you Carlos Grieser
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Vicki, we are happy you had a pleasant experience at our dealership. If you need more help, our team is available to talk -- safe travels!
Bought 2 used cars!
My wife and I came in for a used car and decided on buying two, a 2013 Ford Focus and a 2008 Ford Edge. Both vehicles were just at the top end of our budget but they were market priced and what we were looking for. Our salesman, Robby, worked with us on both vehicles for about 3 hours. We negotiated an acceptable price and made the deal. We also had an issue noted with the Edge that was taken care of timely by your service shop. I did ask for two sets of keys for both cars and to my disappointment was told that the Focus only came with one. I could get this special key at your service shop for $160 I was told. This is an added expense that I think is unreasonably priced. I also failed to point out a sound from the front end of the Focus. We had negotiated the Edge first and then took the Focus for a ride. By this time, I was tired and wanted to move this process along and it was after 7:00pm. I will bring the car in and have you check it out but I fear more $$$ to spend. After all is said, we both love our "new" vehicles. I commute long distance and am more than pleased with getting 37mpg! Thank you, Rob Keller
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Sales and Service
Purchased 2016 F-150 4x4 SuperCrew Lariat Sport Thanks to Dennis in Sales for his hard work and efforts to deliver the truck I wanted, its AWESOME! Additional thanks to Dan in Service, continued great support for past 10 years and many years to come. -Sincerely, Loren Sullivan
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your response, Loren! The staff at Steve Rogers Ford always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!
Great services
I purchased my F150 from Steve Rogers Ford and I love it ! All of my service is also completed there also The service guys are awesome and very easy to work with ! I highly recommend your dealership and service to everyone !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
courteous and prompt service
Last week I had an appointment for an oil change and tire rotation. The serviceman was courteous and prompt at working on my 2015 F-150, I was on my way back home in less than one hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful place to buy a car!
What a wonderful staff, very knowledgeable on the vehicles that they have and what they can get. Took the time to get to know me and my needs in a vehicles. Very happy with the service and the way that we were treated. Will go back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A car dealership you can trust.
I purchased my Escape from Steve Roger's Ford in Whitehouse, Ohio, back in the summer and have had nothing but wonderful service from this company. I would recommend them to anyone who is looking for a new or used vehicle. From the salesman to the service people, I have nothing but high praise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the wonderful comments of the team here at Steve Rogers Ford. We appreciate your positive review!
Best Dealership ever!!
Everything went smooth and perfect for our family. We have purchased several vechicles for Steve Rogers Ford and will continue to do so in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Richmond, we are happy you had a pleasant experience at our dealership. Thank you for your positive review and recommendation of our dealership!
Great Service, Great Staff, Great deal!
My experience at Steve Rogers Ford was one of excellence! The staff made my whole family feel like we were part of there family. The customer service was great, and they did all the work when it came to my financing and made the process easy. We have found our family dealership and will send people to them. If you want an honest dealership where you will get a great price and great after purchase care, then this is the place that you want to go! Charles & Melody Waters Jr.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!