Reviews
Dean & Sue
Great experience...Chad is a great salemen who is very helpful...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dean & Sue, Wonderful to read your experience was a great one! We are happy to have a salesman such as Chad and thanks for pointing out how helpful he is. The Henricks TEAM
Great Experience!
First off I really love my Dodge Durango! The sales staff at this dealer were extra helpful with my buying experience. They were never to pushing or overbearing. I drove over 2 hours from Indiana to buy this vehicle. They had exactly what I wanted for the price I was willing to pay. Thanks again Terry Henricks staff for all your help and expertise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Aimee, So happy to read you are happy with your Durango and thank you for taking a minute to share your experience with others. We appreciate you and your business. The Henricks TEAM
ON TOP OF IT!!
Called in, bought a van over the phone!! In and out all in one day accommodating my intense schedule :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
NewVan, Shopping made simple! So happy to hear we were able to help with your intense schedule. Thank you for sharing. The Henricks TEAM
Great Service and very friendly staff.
Terry Hendricks by far is the best dealer I been to. they have very friendly staff and they do not pressure you at all. They want to make sure you get what YOU want and that is how all dealer should be! I definitely recommend Terry Hendricks to everyone who is looking for a new/used car as well as great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christian, We are delighted you took the time to share your experience with others. Thank you. We appreciate you and look forward to helping you with all your automotive needs now and in the future! The Henricks TEAM
Great customer service
I purchased a Jeep Grand Cherokee from Jared, he was very considerate and interested in helping us find the car we wanted..I would definitely go back....
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
SRG, Thank you for sharing. Your experience shared with others is greatly appreciated. The Henricks TEAM
Wonderful!
Thanks Jeret, Kyle & Mary for taking such good care of me when I was there! The easiest major purchase I have ever made...fast, efficient, great customer service, so friendly and just wonderful to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lora, Thank you for taking a minute to share your thoughts and kind words - it is greatly appreciated! The Henricks TEAM
Terry Henricks CPDR
Is buying a new vehicle something you don't like to think about? I felt this way too until I bought my latest vehicle from Terry Henricks CPDR. I want to specifically thank Chad Henricks for changing this experience for me from frightening to fantastic. The entire staff and experience was first rate! No buyers remorse here!!! The product I received was easily worth the price. I would highly recommend Terry Henricks and don't be afraid to work with anyone as they are all very professional, honest, and willing to listen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Miller Family, Thank you for taking a moment to share with others your experience here at Terry Henricks Chrysler - it is greatly appreciated! Chad is a great value to our store and specifically mentioning him is appreciated. Thanks again! The Henricks TEAM
The Pennington's
Thanks John for another good buying experience with our 2nd Town & Country from you and Terry Henricks. You have always been no high pressure and fair on price, If there is a problem it is taken care of very quickly and to our satisfaction. Once again we are enjoying our new van. Larry & Muriel
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Larry & Muriel, Thank you! Thank you for coming back to Terry Henricks Chrysler and allowing us to satisfy your needs in a Town & Country! Also, thanks for pointing out the good service John provides...we appreciate John too! The Terry Henricks TEAM
Misrepresented Vehicle, Check over everything
I have normally gone here for the past 10 years for repairs and service work and always had a good experience so i decided to buy a vehicle from them. I know numerous people that have bought from them along with family also. I found a truck i liked and everything went great. From the sales staff to the finance department. Got it home and was going through how to use all the options and electronics when I realized not all the options listed were actually included on the truck. Not only was this listed in the features in all capital letters. It was wrote out, by the dealership themselves, in all capital letters in the sellers notes about the vehicle. It was Highlighted twice that it had this option. Why would I think it didn't come with this. It said it had a spare tire but I didn't ask about it but you can believe i checked after that. I contacted the salesman but obviously there is always going to be the disclaimer to fall back on, which they did. I was told, had I asked about the option verbally they would have caught the mistake before i bought it and told me it didn't come with it. In the end, nothing was done and I was under the assumption they were just ok with me being unhappy about this. There were also 2 more things that happened with a broken radio button, and the windshield washer fluid line being broke but they did take care of those issues. I'm not saying someone should or shouldn't use this dealership as this is one of the first times i have had issues. I am saying, be careful and if it says the vehicle comes with it, then make the salesman show it to you. Especially if its something you were counting on. I wouldn't trust the list they have wrote out. Misrepresenting options may not happen very often but my only hope is I can save someone else from being disappointed when looking forward to something.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
TJ Writing this response to you is very difficult. I wish to apologize for the inaccurate description on the internet. I am writing because I am the person who "builds" the descriptions on the pre-owned vehicles that is read by people on the internet. When shopping for specific options I understand the importance of the work I do and to hear that I inadvertently placed an incorrect option on the description of the truck you purchased honestlypains me. I never try to misrepresent a product; I just made a critical human error in this case. Again, I genuinely apologize. I would also like to thank you for the gracious words you shared in dealing with our service department for so many years, your business is a blessing to us and we appreciate it. Finally, I agree to your statement that people should ask their salesman if the vehicle of interest has the options listed. With the many, many descriptions I build, to my knowledge this is the first error I've made, at your expense, and it is my/our desire that everyone is satisfied with their purchase and how they were treated when visiting Terry Henricks Chrysler. Thank you for bringing this information to my/our attention. We hope you will allow us to continue serving your automotive needs in the future. Cordially, Jaret McDermott
Great service & very courteous salespeople
I would recommend Terry Henricks to anyone looking for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
JudyO - Thank you for taking a moment in your day and sharing your experience with us and all those who will read these reviews. Your business is appreciated and we look forward to helping you now and in the future with your automotive needs! The Terry Henricks TEAM