Reviews
2015 Jeep Cherokee Latitude
Pretty simply buying process. Austin, my sales person, was professional without being overbearing about leaving with a car that day. Received a very good price without having to haggle
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Luke, Thanks for your kind words! We appreciate you choosing Terry Henricks Chrysler and thank you for pointing our Austin and how he cared for your automotive needs above his own. We appreciate you and look forward to many more years of serving you and your automotive needs. The Terry Henricks TEAM
Great experience every time
We just purchased a 2015 Chrysler 200 Limited a few days ago, and I love it. We have been purchasing all of our vehicles at this dealership for many years and have always dealt with Jim King, whom I believe in and trust to get us a great deal. We have recommended this dealership to both family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pat Gunther, Thank you SO much for taking a moment in your day and sharing these kind words! We appreciate you and your loyalty to our store and we look forward to serving you and yours for years to come. Thank you also for the kind words toward Jim King - he IS one of our best!! The Terry Henricks TEAM
Great experience at Terry Henricks Chry-Plym-Dodge
I have been dealing with Terry Henricks Chrysler for several years. I just purchased my third Chrysler Town and Country. I love the van and have had a great experience with this dealership. The salesman , Doug Rupp, was great and has been a great person to deal with. Everyone was so helpful, from sales to service department to office staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Janet, Thank you! Thank you for taking a minute to share from the experiences you have had with Terry Henricks Chrysler. Thank you for mentioning Doug Rupp and how he has cared for you and your auto needs. Thank you for mentioning Service and how they care for you and thank you for mentioning our fantastic office staff!! Your words mean the world and we thank you! The Terry Henricks TEAM
Great service
Recently purchased are 2nd vehicle from them. Very happy with their service. Thanks Jim King.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Russ M., Thank you for once again choosing Terry Henricks Chrysler, we appreciate your return and look forward to serving you again in the future, and thanks for the "happy" review! The Terry Henricks TEAM
THE REAL Family Dealer!
Very Satisfied with a recent purchase on a used vehicle from Austin. All the Staff was very knowledgable and friendly! Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Anonymous, We are so happy to hear you are "very satisfied" with your recent purchase. Thank you for taking the time to share your experience! The Terry Henricks TEAM
Honest -Quality Dealership
We just bought our second vehicle within the past year from Terry Henricks. Doug Rupp is an honest straightforward salesman. His enthusiasm for quality vehicles is contagious. He makes the entire car buying experience fun. The service department is top notch. They always know you when you enter the service department. Repairs and service are done quickly. I always trust that they have my best interest in mind when they recommend a repair. Overall, a very friendly and quality dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dale and Robin Pfund, Wow...thank you for a wonderful review! We are so proud that we have one of the best, if not THE best, service department's in NW Ohio and to hear your confirmation means so much. Also, thank you for pointing out Doug Rupp. Doug is one of our best and for you to take the time and share these truths with the world is SO appreciated!! Thank you Dale and Robin The Terry Henricks TEAM
2016 jeep wrangler
I knew what I wanted and they processed my order without any problems. This included several special order items for my new 2016 jeep. Minimal time was spent from start to finish. It was handled very professionally.Thanks to Peter Schultz
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
rangerdave, So glad the process went smooth! We appreciate you and your business! The Terry Henricks TEAM
Fabulous Service Department
Needed to get a recall repair and routine maintenance on my vehicle. From first telephone contact through getting in my vehicle to leave, everyone associated with the service department was friendly, helpful and professional. Would highly recommend this dealership's service department to anyone looking for quality service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
JeepOwner, We appreciate you taking time and sharing your experience with our service department - it means so much to us! Also, thank you for recommending our service department to others. We look forward to serving you and all your automotive needs for years to come! The Terry Henricks TEAM
Great experience at Terry Henricks Dealership
I have just purchased my third Chryler Town and Country and Doug Rupp has been the most courteous and helpful salesman. The Dealership has a very friendly staff (from office staff to sales personnel to the service department).
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Happy Customer, We love to read about folks such as you who have enjoyed a "Great Experience"! Thank you for taking the time to share your experience with us and others! The Terry Henricks TEAM
Excellent facilities excellent salesman
Our salesman John Kurivial was very informative and helpful. I liked the privacy of the cubicles and the buying process. Very clean and everyone very friendly. Definately a good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marty and Lisa, We love John too! Thank you for pointing out your experience to include the privacy. We hope to care for all your auto needs in the future! The Terry Henricks TEAM