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Terry Henricks Chrysler Dodge Jeep RAM

(435 reviews)

Reviews

(435 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Recall and Service Light On

Very Professional and Friendly, had never used the service department before was very Happy with the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Great Experience with Terry Henricks Jeep!

Purchasing my Jeep from Terry Henricks was a seamless process, educational, and successful! I will gladly recommend Terry Henricks to anyone looking for a safe and beautiful vehicle. This business is friendly; and offers the best customer care. Thanks, Terry Henricks! ~ Dr. Shay Pursel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Shay, thank you for your kind review; we are happy to pass along your comments to Terry here at Terry Henricks Chrysler Dodge Jeep Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Purchase of 2022 Jeep Compass

We purchased vehicles from Terry Henricks in Archbold, OH in the past. Michael was professional and managed to acquire the vehicle that I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Terry Donovan

They are very good at what they do. Personable and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Terry, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

Service

Great place to get work done at. Great people to talk too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jacob, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Car repair

Greeted, comfortable waiting area, and not a long wait for service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Richard Cobb

Awesome! The service department went above and beyond to help me! Thank you !!!! The young lady that took care of me contacted my dealer about a miss understanding about my service contract and then contacted them and they agreed to pay part of the bill, thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Richard, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Mr. Journey

The people their treat you like a human. They are very friendly and take the time to answer concerns you have about your car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Alanna, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Don’t buy from here.

They completely screwed me on a 2019 escalade. The truck was listed with 18,000 miles but when i went to buy it had 19,900 miles from their service manager driving it like it was his own truck. Also they sold it to me with 2 dangerously bald & dry rotted tires on the front which my pregnant wife drove 3 hours home.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hendricks Chrysler- heads above

Hendricks Chrysler surpasses all other dealers I've gone to in ethics and professionalism. In a world that seems to be losing its integrity, Hendricks Chrysler, in my opinion, is holding true.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Jeffrey, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!