Reviews
Amazing experience
Andy, Austin, and Chad all did an amazing job making my buying experience easy and enjoyable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi William ! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
2015 Buick enclave
Andy was a good salesman to work with and we had a pleasant experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Judith, we're happy you found our staff to be so supportive during your experience here at Terry Henricks Chrysler Dodge Jeep Ram. If you're ever in need of more help, please let us know!
Pre-owned 2018 Grand Cherokee
The vehicle I bought was well prepped. Everything that was done to it was explained in detail. My Salesman Dustin Gray was thoroughly professional and took care through the whole process before, during, and after the sale. I'm very satisfied and would do business with them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael, we're happy you found our staff to be so supportive during your experience here at Terry Henricks Chrysler Dodge Jeep Ram. If you have any further questions, please give us a call. We're always happy to help!
Oil change
I went in for an oil change, using the express lane. Two 1/2 hours later someone came into the waiting room to tell me that I needed a new cabin filter, my back brakes were wearing and I needed a new battery, which I declined. The service staff seemed more concerned to find parts to replace than to change the oil. I had a dead battery when I went to leave which is frustrating since i had had no issues with the battery prior to the service. The ironic thing is that I had a torn windshield wiper and that was not discovered. Express lane it was not and I am very disappointed that no one had the courtesy to tell me the wait would be 2 1/2 hours and not once during that wait did anyone come and check on us or provide an update on the wait time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Jason Rychener, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (419) 445-2576 to discuss this further. Bryan Henricks, Fixed Ops Director, has tried reaching you by phone with no luck. Thank you.
Recent 20,000 mile service and check up
The service department had me in and out in no time. I like the detailed report that was given me. Always service with a smile!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Phillip, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great place
Very efficient and friendly. Had oil change and tire rotation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
oil change
i was waited on and explained the procedure since the service had changed since i was there last, very nice and fast service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bruce, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Out of State Purchase
I recently purchased a 2015 Jeep from Michael there at Terry Henricks. He did a great job facilitating my out of state purchase -- all the way up to finding me a ride from the airport hotel over 60 miles away! He took the time to send me detailed pictures and a 9 minute video of every thing I asked to see. Great job guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello there! We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Linda Lamb
This dealership was a pleasure to work with from beginning to end. The salespeople were very responsive to my needs from the first phone call. Communication between myself and all departments was outstanding. How refreshing to actually drive my new Jeep off the lot the same day I initially visited the sight! Highly recommend them to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Linda, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Excellent Service
Just got my Jeep Compass from Terry Henricks CDJR. Could ask for a better experience. Andy and Chad are both top notch! Thank you for making it easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Julie, we're happy you found our staff to be so supportive during your experience here at Terry Henricks Chrysler Dodge Jeep Ram. We are always more than happy to assist you if anything else comes up. Take care!