Mercedes-Benz of Wappingers Falls

Purchased my first vehicle from MB Wappingers in 2010 Purchased a second vehicle in 2016 Experience was pleasant and convenient Vinny Ricotta made car buying a pleasurable experience The service department is always courteous and has always completed work superbly and in a timely manner Would definitely purchase another vehicle from Vinny and the team again

I'm not pleased with taking my vehicle to your dealership for service left my Michael kors jacket in my vehicle came in this morning 6-8-2024 to drop off loaner went to get something's out my vehicle jacket was stolen out my car

Took my Sprinter van here for the very first time . ... If you like to give away your hard earned money to thieves, then by all means go ahead and get your car serviced here. Otherwise, stay away and go elsewhere for your service. At Mercedes-Benz of Wappingers Falls you will get a lot of things that will cost you a lot of money. For example, you'll receive misinformation that will cost you $$$$$, you will also receive a nice supply of lies that will cost you $$$$$, and you will certainly receive terrible, awful customer service which will cost you a nice amount of $$$$$. But you may very well not get, as I did not get, your car repaired, but it will still cost you a boatload of $$$$$ to leave with nothing repaired. So, if you're into that kinda stuff, please drop your car off at Mercedes-Benz of Wappingers Falls and watch your dollars fly away like paper airplanes in the breeze. Oh, what a wonderful feeling that is! Personally, I will be going back for service here .... never, ever again.

Took my Sprinter van here for the very first time .... If you like to give away your hard earned money to thieves, then by all means go ahead and get your car serviced here. Otherwise, stay away and go elsewhere for your service. At Mercedes-Benz of Wappingers Falls you will get a lot of things that will cost you a lot of money. For example, you'll receive misinformation that will cost you $$$$$, you will also receive a nice supply of lies that will cost you $$$$$, and you will certainly receive terrible, awful customer service which will cost you a nice amount of $$$$$. But you may very well not get, as I did not get, your car repaired, but it will still cost you a boatload of $$$$$ to leave with nothing repaired. So, if you're into that kinda stuff, please drop your car off at Mercedes-Benz of Wappingers Falls and watch your dollars fly away like paper airplanes in the breeze. Oh, what a wonderful feeling that is! Personally, I will be going back for service here .... never, ever again.

I ordered a vehicle over 16 months ago gave them a deposit and got a Bill of sale with the price of the vehicle and my deposit on there.After 16 months of being on the list I received a call and said I was the next one to get allocation then all of a sudden my deposit was refunded back to my credit card without my sales person contacting me letting me know that they would be refunding me my deposit. So I called the dealership to find out why my deposit was refunded after waiting 16 months for a vehicle and they said that if I wanted that vehicle now I would have to pay 20,000 over MSRP or I cannot have the vehicle, And that they have other people that are willing to pay that. That was not the agreement we had. They were very dismissive of my dissatisfaction and said it is what it is if you want a vehicle you have to pay 20,000 over MSRP. Like I said I do have a Billis sale with the price that we agreed on for a brand new vehicle and many emails between me and the sales person. My wife which is an attorney is starting legal action against this dealership if they do not honor the original agreement. I do not recommend dealing with such in establishment that does not honor their word. Just imagine waiting 16 months for a vehicle and then being told well if you want it now you have to pay $20,000 more.

I ordered a vehicle over 16 months ago gave them a deposit and got a Bill of sale with the price of the vehicle and my deposit on there.After 16 months of being on the list I received a call and said I was the next one to get allocation then all of a sudden my deposit was refunded back to my credit card without my sales person contacting me letting me know that they would be refunding me my deposit. So I called the dealership to find out why my deposit was refunded after waiting 16 months for a vehicle and they said that if I wanted that vehicle now I would have to pay 20,000 over MSRP or I cannot have the vehicle, And that they have other people that are willing to pay that. That was not the agreement we had. They were very dismissive of my dissatisfaction and said it is what it is if you want a vehicle you have to pay 20,000 over MSRP. Like I said I do have a Billis sale with the price that we agreed on for a brand new vehicle and many emails between me and the sales person. My wife which is an attorney is starting legal action against this dealership if they do not honor the original agreement. I do not recommend dealing with such in establishment that does not honor their word. Just imagine waiting 16 months for a vehicle and then being told well if you want it now you have to pay $20,000 more.

Excellent Service! Very friendly and professional staff. Repaired my MB as promised in a timely manner. I am very happy with the service at this dealership.

Excellent Service! Very friendly staff. Repaired my MB as promised very quickly. The staff was very professional, explained the work, and alerted me to another item I wasn't aware of that will need attention in the future.

Sales run by arrogant jerk. Why would you buy something from someone who is condescending. I bought a Bentley instead. Don’t waste your time with them.

I have nothing but high praise for this place. They had the vehicle and color combo that I wanted. I inquired via email and Ashley got back to me immediately. She answered all of my questions and concerns. She was honest. She got me a good price. When I showed up to sign the paperwork, she showed me the car and it was all set to go (clean and a big red bow). She helped me set up the app and explained the features about the car. I was out of the dealership in just over an hour. A tremendous experience. I've bought many cars in the past and this might be the best and fastest. I live within 20 miles of 5 Mercedes dealerships. But I will always recommend Mercedes Wappinger to my friends and family even tho it's much farther. Thank you again!!!