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Mercedes-Benz of Wappingers Falls

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (66 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (66 reviews)

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Purchased my first vehicle from MB Wappingers in

Purchased my first vehicle from MB Wappingers in 2010 Purchased a second vehicle in 2016 Experience was pleasant and convenient Vinny Ricotta made car buying a pleasurable experience The service department is always courteous and has always completed work superbly and in a timely manner Would definitely purchase another vehicle from Vinny and the team again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I'm not pleased with taking my vehicle to your dealership

I'm not pleased with taking my vehicle to your dealership for service left my Michael kors jacket in my vehicle came in this morning 6-8-2024 to drop off loaner went to get something's out my vehicle jacket was stolen out my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Like paper airplanes in the breeze ...

Took my Sprinter van here for the very first time . ... If you like to give away your hard earned money to thieves, then by all means go ahead and get your car serviced here. Otherwise, stay away and go elsewhere for your service. At Mercedes-Benz of Wappingers Falls you will get a lot of things that will cost you a lot of money. For example, you'll receive misinformation that will cost you $$$$$, you will also receive a nice supply of lies that will cost you $$$$$, and you will certainly receive terrible, awful customer service which will cost you a nice amount of $$$$$. But you may very well not get, as I did not get, your car repaired, but it will still cost you a boatload of $$$$$ to leave with nothing repaired. So, if you're into that kinda stuff, please drop your car off at Mercedes-Benz of Wappingers Falls and watch your dollars fly away like paper airplanes in the breeze. Oh, what a wonderful feeling that is! Personally, I will be going back for service here .... never, ever again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mercedes-Benz of Wappingers Falls has provided years of honest and transparent service as is evident with the loyal customers from the tri-state area that have been servicing with us for many, many years and continue to do so. It’s unfortunate that you are experiencing the many issues with your vehicle as you are, however, your statements could not be any further from the truth. The reality is that we tried to help and consul you as best as possible. For this reason, we feel it necessary to outline the circumstances as they occurred: When your vehicle was dropped off at night for your appointment, the vehicle was scheduled for a check engine light diagnosis and for the heater fan not operating correctly. At no time did you mention an additional warning message on the dash indicating there were “Zero Starts Remaining “, which usually is an indication of a malfunction in the DEF system. When the service advisor wrote the repair order, he contacted you regarding the diagnostic charges that would be incurred with your vehicle. You agreed to the diagnostic charges, and we proceeded to diagnose your vehicle. It was found during the diagnoses of your vehicle that the repairs for the check engine light may be covered under an emission warranty provided by Freightliner and would need to be performed by an authorized Freightliner repair facility for the cost of the repair to be covered. Since your vehicle is a Freightliner and we are not an authorized Freightliner Dealer or Service facility, we are not permitted to perform warranty repairs on Freightliner vehicles. You were advised of this, and as a goodwill gesture we removed 1 hour of diagnostic time from the bill for which had already been authorized by you. You were also advised that since there were “no starts remaining” due to the malfunction with the DEF system you were given the option of either paying for a temporary reprogramming of the software, which would allow several more starts, or to have the vehicle towed to a Freightliner facility. You were provided with an estimate for the reprogramming as well an estimate to repair the heater fan. You declined the heater fan repair, however authorized the reprogramming of the DEF module for the additional starts. The final charges included 2 hours of diagnosis of which 1 hour was removed leaving only one hour of diagnosis and the reprogramming charge. These were the only two items you were charged for and were clearly explained prior to the start of any work, for which you authorized. At no time did we provide you with any misinformation, lie, or overcharge for the work performed. On the contrary we made you aware that the costly repairs that your vehicle may require may be offset by an Emissions Warranty through Freightliner. We truly empathize with your circumstance and wish you well.

Took my Sprinter van here for the very first time .

Took my Sprinter van here for the very first time .... If you like to give away your hard earned money to thieves, then by all means go ahead and get your car serviced here. Otherwise, stay away and go elsewhere for your service. At Mercedes-Benz of Wappingers Falls you will get a lot of things that will cost you a lot of money. For example, you'll receive misinformation that will cost you $$$$$, you will also receive a nice supply of lies that will cost you $$$$$, and you will certainly receive terrible, awful customer service which will cost you a nice amount of $$$$$. But you may very well not get, as I did not get, your car repaired, but it will still cost you a boatload of $$$$$ to leave with nothing repaired. So, if you're into that kinda stuff, please drop your car off at Mercedes-Benz of Wappingers Falls and watch your dollars fly away like paper airplanes in the breeze. Oh, what a wonderful feeling that is! Personally, I will be going back for service here .... never, ever again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mercedes-Benz of Wappingers Falls has provided years of honest and transparent service as is evident with the loyal customers from the tri-state area that have been servicing with us for many, many years and continue to do so. It’s unfortunate that you are experiencing the many issues with your vehicle as you are, however, your statements could not be any further from the truth. The reality is that we tried to help and consul you as best as possible. For this reason, we feel it necessary to outline the circumstances as they occurred: When your vehicle was dropped off at night for your appointment, the vehicle was scheduled for a check engine light diagnosis and for the heater fan not operating correctly. At no time did you mention an additional warning message on the dash indicating there were “Zero Starts Remaining “, which usually is an indication of a malfunction in the DEF system. When the service advisor wrote the repair order, he contacted you regarding the diagnostic charges that would be incurred with your vehicle. You agreed to the diagnostic charges, and we proceeded to diagnose your vehicle. It was found during the diagnoses of your vehicle that the repairs for the check engine light may be covered under an emission warranty provided by Freightliner and would need to be performed by an authorized Freightliner repair facility for the cost of the repair to be covered. Since your vehicle is a Freightliner and we are not an authorized Freightliner Dealer or Service facility, we are not permitted to perform warranty repairs on Freightliner vehicles. You were advised of this, and as a goodwill gesture we removed 1 hour of diagnostic time from the bill for which had already been authorized by you. You were also advised that since there were “no starts remaining” due to the malfunction with the DEF system you were given the option of either paying for a temporary reprogramming of the software, which would allow several more starts, or to have the vehicle towed to a Freightliner facility. You were provided with an estimate for the reprogramming as well an estimate to repair the heater fan. You declined the heater fan repair, however authorized the reprogramming of the DEF module for the additional starts. The final charges included 2 hours of diagnosis of which 1 hour was removed leaving only one hour of diagnosis and the reprogramming charge. These were the only two items you were charged for and were clearly explained prior to the start of any work, for which you authorized. At no time did we provide you with any misinformation, lie, or overcharge for the work performed. On the contrary we made you aware that the costly repairs that your vehicle may require may be offset by an Emissions Warranty through Freightliner. We truly empathize with your circumstance and wish you well.

I ordered a vehicle over 16 months ago gave them a

I ordered a vehicle over 16 months ago gave them a deposit and got a Bill of sale with the price of the vehicle and my deposit on there.After 16 months of being on the list I received a call and said I was the next one to get allocation then all of a sudden my deposit was refunded back to my credit card without my sales person contacting me letting me know that they would be refunding me my deposit. So I called the dealership to find out why my deposit was refunded after waiting 16 months for a vehicle and they said that if I wanted that vehicle now I would have to pay 20,000 over MSRP or I cannot have the vehicle, And that they have other people that are willing to pay that. That was not the agreement we had. They were very dismissive of my dissatisfaction and said it is what it is if you want a vehicle you have to pay 20,000 over MSRP. Like I said I do have a Billis sale with the price that we agreed on for a brand new vehicle and many emails between me and the sales person. My wife which is an attorney is starting legal action against this dealership if they do not honor the original agreement. I do not recommend dealing with such in establishment that does not honor their word. Just imagine waiting 16 months for a vehicle and then being told well if you want it now you have to pay $20,000 more.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Waste of time

I ordered a vehicle over 16 months ago gave them a deposit and got a Bill of sale with the price of the vehicle and my deposit on there.After 16 months of being on the list I received a call and said I was the next one to get allocation then all of a sudden my deposit was refunded back to my credit card without my sales person contacting me letting me know that they would be refunding me my deposit. So I called the dealership to find out why my deposit was refunded after waiting 16 months for a vehicle and they said that if I wanted that vehicle now I would have to pay 20,000 over MSRP or I cannot have the vehicle, And that they have other people that are willing to pay that. That was not the agreement we had. They were very dismissive of my dissatisfaction and said it is what it is if you want a vehicle you have to pay 20,000 over MSRP. Like I said I do have a Billis sale with the price that we agreed on for a brand new vehicle and many emails between me and the sales person. My wife which is an attorney is starting legal action against this dealership if they do not honor the original agreement. I do not recommend dealing with such in establishment that does not honor their word. Just imagine waiting 16 months for a vehicle and then being told well if you want it now you have to pay $20,000 more.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Excellent Service! Very friendly and professional

Excellent Service! Very friendly and professional staff. Repaired my MB as promised in a timely manner. I am very happy with the service at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service! Very friendly staff. Repaired my MB as...

Excellent Service! Very friendly staff. Repaired my MB as promised very quickly. The staff was very professional, explained the work, and alerted me to another item I wasn't aware of that will need attention in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

No thanks

Sales run by arrogant jerk. Why would you buy something from someone who is condescending. I bought a Bentley instead. Don’t waste your time with them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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I have nothing but high praise for this place. They had...

I have nothing but high praise for this place. They had the vehicle and color combo that I wanted. I inquired via email and Ashley got back to me immediately. She answered all of my questions and concerns. She was honest. She got me a good price. When I showed up to sign the paperwork, she showed me the car and it was all set to go (clean and a big red bow). She helped me set up the app and explained the features about the car. I was out of the dealership in just over an hour. A tremendous experience. I've bought many cars in the past and this might be the best and fastest. I live within 20 miles of 5 Mercedes dealerships. But I will always recommend Mercedes Wappinger to my friends and family even tho it's much farther. Thank you again!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.