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Capitol Garage Inc

(403 reviews)
Visit Capitol Garage Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (860) 786-6466 (860) 786-6466
Used (860) 786-6449 (860) 786-6449
Service (860) 786-6467 (860) 786-6467

Reviews

(403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capitol Garage Inc from DealerRater.

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I bought a certified pre owned Jeep grand Cherokee

I bought a certified pre owned Jeep grand Cherokee limited from them. At purchase they showed me a car fax report for minor damage to the back corner. But upon refinancing it came back with to accidents being reported prior to my purchase! One being a front end accident and that the vehicle had been purchased at an action which they stated came in as a lease. I purchased it With low mileage. When it reach about 65k it started having issues over heating. Took it to a Jeep dealer in SC and found out that the water pump and cylinder had were bad due to someone putting stop a leak in the vehicle. Causing NOW none stop engine issues. Went from those to a crank shaft having to be replaced. To now even more engine issues where oil is back flowing into the air filter. Leaving me no options but to trade it in!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

The service department was awesome.

The service department was awesome. They checked in with me frequently to let me know the status and kept me updated on the timeline. No guessing. All of the team were friendly and courteous. Strongly recommend this service dept

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve and Mike were knowledgeable about their products

Steve and Mike were knowledgeable about their products and services. Steve located a vehicle that was exactly what I wanted down to the rare color. With the packages I asked for. Mike made financing easy as can be. It’s all very stressful to buy a car… they helped a great deal and exhibited great patience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

….

I had such a great experience with Steve.

I had such a great experience with Steve. He was friendly and attentive. He helped me pick out a perfect car and would recommend him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am 100% satisfied.

I am 100% satisfied. I would definitely recommend my family members and my friends to go there without any hesitation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’ve been dealing with Capital Garage since 2010 when I

I’ve been dealing with Capital Garage since 2010 when I purchased my first Jeep. My salesman, the sun of the previous owner, was very helpful and attentive. in fact I bought my second Jeep from him in 2016. I’ve been pleased with the service department over the years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience buying from capital Chrysler even from

Great experience buying from capital Chrysler even from out of state mostly over Emails with Steve and Shira there sales team answering all my questions and concerns and when we got to capital Chrysler Shira greeted us with ice cold water and took us right out to see the Jeep they had all ready for us to road test the Jeep was all that they said it was and more we purchased the Jeep And drove home the same day thank u Steve and Shira I’m very happy with my purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Capitol has been my go-to repair and service shop for

Capitol has been my go-to repair and service shop for over 20 years. The intake people are always knowledgeable and helpful, and the work is always done right and competitively priced. I've also purchased 3 certified used cars, and that whole experience was always agreeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the fifth car between my wife and I, and I

This is the fifth car between my wife and I, and I couldn't be any happier with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for being such loyal customers! I hope you and your wife have a wonderful day!

Customers don't know best

I was looking to trade my Jeep Wrangler in for a Gladiator and delt with a gentleman by the name of Phil. I was given a value for my jeep that was in my opinion really low. This is fine as they have to make money. I decided to pass on the deal only to have Phil call me on a spoofed phone number to tell me i do not know about cars and values and i will not get what i wanted in an angry manner. I was polite and straight to the point as I did not want to deal with him and that angered him more. It seems an educated buyer is something the sales team does not like. Please stop using spoofed numbers to contact people when your sales pitch fails.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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