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Capitol Garage Inc

(403 reviews)
Visit Capitol Garage Inc
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (860) 786-6466 (860) 786-6466
Used (860) 786-6449 (860) 786-6449
Service (860) 786-6467 (860) 786-6467

Reviews

(403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capitol Garage Inc from DealerRater.

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Great service!

Great service! Great sales rep! Jimmy was excellent did what ever he could to get us in new Jeep. Highly recommend Capital Dodge Jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Terrible.

Terrible. Made a deal with sales manager, he was getting back to me about delivery, but instead has salesman call to tell me he sold car to someone else. Waste of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Phil was extremely helpful, patient and efficient.

Phil was extremely helpful, patient and efficient. He provided exceptional customer service and did his best to ensure that I was satisfied with my purchase!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I came to Capitol Jeep based upon their ratings here and

I came to Capitol Jeep based upon their ratings here and other dealership review sites after a horrible experience where I bought my Certified Jeep from after a problem occurred. My initial phone call was promptly picked and I was asked how my call could be directed. Service promptly picked up and after a short discussion about my issue an appointment was made. Gary soon followed up and we again discussed the issue and the paperwork I had for the vehicle and he told me how it would proceede and promised updates would given. The next update I got, Gary told me that the Costguard coverage I had purchased from the other dealership would be covering the repairs. Gary contacted me regularly to give me updates while my vehicle was there. Excellent communication. I waited a bit longer to give my review of Capitol, Gary assured me the vehicle was repaired so I tried to make the problem happen, it didn't so I believe he's right. Excellent communication with regular updates, I am totally satisfied with my experience here. I have no problem driving the extra distance to a dealership that has my trust. I'm one of those people to let others know of my bad experiences to try and save them the headaches that I had and want to make sure to let them know my good experiences. This is a good one and would have no reservations to recommend Capitol Jeep and their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They are very accommodating and do excellent work on my

They are very accommodating and do excellent work on my vehicle. Very friendly people to deal with, and easy to get an early appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steven was amazing and our car buying experience was top

Steven was amazing and our car buying experience was top notch. I’d recommend 10/10 for anyone looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Do not use this dealer for your service needs they do not

Do not use this dealer for your service needs they do not honor Maintenance packages sold by other dealer even if they are through Mopar. They wanted to charge me a diagnostic fee for my truck that is still under factory warranty with only 24k miles to check for a vibration that has been there since day one! Beware stay far far away! Also they had the truck all day and didn’t even do the oil change the one thing they would honor on the package!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great car buying experience.

Great car buying experience. Quick and easy. Made the hour and a half drive there well worth it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Capitol Chrysler Dodge JEEP Ram is a top notch 5 Star

Capitol Chrysler Dodge JEEP Ram is a top notch 5 Star Dealership! My son and I drove over 160 Miles away to get his dream first car, the all American 2 door JEEP Wrangler! Everyone in this building was genuinely kind, inviting and so friendly from the phone calls into the dealership, to arriving handshakes and multiple greetings at the door! The whole process was a Father-son thrill with the detailed car walk around and the whole swift financial finish. My son loves his Jeep and all I can do as a proud father is thank Capitol and there whole amazing staff! Capitol Chrysler Dodge JEEP Ram located in Willimantic, Connecticut is a true GEM, a rare find! Please visit them for all your new and used vehicle needs, my son and I are sure glad we did! Thank you Capital.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

As my other reviews stated.

As my other reviews stated. Best dealership around. Gary is always helpful and the service is A+. Thanks again folks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.