Reviews
Very friendly people in the service department.
Very friendly people in the service department. Accommodating, courteous and professional. Easy to deal with.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Durango service
My wife purchased a Durango GT from Northwest Hills and we have been very happy with both the salespeople and the service department as she just took it in for an oil change and tire rotation. Service was fast and the people were freindly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Service work is always good and done on time.
Service work is always good and done on time. Nice and easy to work with as well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
I would like to thank Chris Hansen for making my purchase
I would like to thank Chris Hansen for making my purchase one of the best experiences I’ve ever had buying a truck I stopped in Fri after work and picked up the new truck Tues afternoon He took care of everything with my insurance company as well as the credit union. He stood behind all that he told me for the purchase It was an expedient hassle free transaction I will definitely recommend Chris and this dealership to anyone looking for a new or used truck. Thankyou again !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
unfortunately I had a very frustrating experience with
unfortunately I had a very frustrating experience with them. I was charged full price for labor only to be told they couldn't fix the issue . I waited over 1 1/2 hrs and live over a hr away . This could have been avoided and staff seemed not to care
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to turn your experience around. Please reach out to us at (860) 201-0368 at your earliest convenience to discuss how we can turn this experience into a positive one.
2020 Jeep Wrangler service & repair
Always happy with this service department. The service writer, Nick Pyle, is excellent. Always happy with the service or repairs that are performed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mark, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ram service
I was treated very nicely. They were not able to repair the vehicle that day. It needs a new wiring harness, and module. Their price to repair it would be astromical.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello John, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (860) 201-0368.
Nick made my experience easy and stress free from
Nick made my experience easy and stress free from beginning to end..He was very informative of the work that was performed and why .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Survey
Oil change took a week, they stripped oil plug,had to replace oil pan
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
The service is great and Nick was fanominal.
The service is great and Nick was fanominal. He works great under pressure. 👍👍two thumbs up. It did take weeks of the truck sitting on the lot before being seen. Recommend more bays and more techs. The future is growing as ND the service departments need to also. I purchased my 2021 Ram from another dealer because I originally came to Northwest but was not impressed with the salesman. So you lost my sale. I hope that improved.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chrysler Jeep Dodge. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!