Warren Midtown Motors Inc.

We strive to treat everyone like they are part of the Midtown Family , whether they are local or from across the state or country. We take special steps to go the extra mile with everyone we meet. Not only was the customer made aware of the damage prior to agreeing to numbers , he was also sent two separate emails within 48hours of pick up stressing the location and extent of the damage. One email including detailed up close photos of the damage and second including a video showing the damage . The salesman took every step to make sure there were no surprises and would have rather had the customer reconsider then drive 4 hours and have an issue. The fluids and filters in the truck HAD BEEN replaced 4 days prior to the customer picking up the vehicle. The customer had over 15 pictures of the vehicle available including interior and exterior photos , at no point was the plastic tail gate cap mentioned as a concern. When the customer did mention his concern he was offered a $150 additional discount to compensate him for the part (which was $50) , labor and his time to have the repair done. Going the extra mile... Not only did the salesman involved respond promptly to all of the customer's calls and emails through out the process, he came in on his day off to help accommodate the customer's schedule for pick up of the truck. The customer had his own set of tires he wanted installed . The salesman coordinated not only having the vehicle serviced ,inspected ,cleaned and ready for delivery , he also had the service department break the existing wheels and tires down to expedite the customer's tire swap ...this saved the customer nearly 90 mins.off of his time at the dealership. The customer arrived nearly 90 mins late which conflicted with the service techs scheduled lunch. The service Tech worked through his lunch to help get the tires mounted and balanced for the customer . The customer also represented his trade as having only minor rust and a few small dents...Nearly every panel on the vehicle was dented and showing signs of corrosion , the tailgate was smashed and the truck bed was rusted away on several panels. Despite the truck being worth 1/2 it's value (based off of the customer's description )the dealership NEVER made the customer feel like he was not going to get the deal he was told he would be given. The dealership not only went above and beyond to make sure the customer knew everything about the truck , (it's condition and the services preformed ), they also found a solution to handle the customer's in accurate description of the trade and not allow it to interfere with the deal the customer drove 200 miles to get. The salesman took his time and handled the customer's concerns and despite all his work NEVER mentioned doing paper work until the customer had acknowledged he was satisfied. The customer left the lot expressing his appreciation and that his concerns were resolved.