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Warren Midtown Motors Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (73 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (73 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Vehicle Purchasing Process

We were treated like royalty at Warren Midtown Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealership!!!

We have purchased multiple personal and multiple company vehicles from Midtown Motors over the past 15 years; this dealership just gets better and better every time!! Fantastic staff, from the receptionist to the salesman to the finance guy to the service department!!! Always a pleasure doing business with Midtown Motors. Keep up the good work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buyer

Entire experience was very enjoyable, the staff worked with me seeing how I had to get a few things removed from my old vehicle. Would definitely go back again for another newer vehicle and recommend anyone else to go there also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Warren Midtown Motors

The buying experience was simple and straight forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best experience buying a car

Would absolutely recommend them to friends. It truly is business with a handshake.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Used Vehicle Purchase

My past used car buying experiences can be summed up by comparing them to voluntarily dropping myself into a tank full of sharks. I'm happy to say that wasn't the case at Warren Midtown Motors in Warren, PA. The salesman, Dan Lane, was terrific. No high pressure, helped us find what we wanted and saw to it that we got a great deal on a '09 Ford Escape XLT Sport with only 76,000 miles. The Escape was in awesome condition and Midtown Motors even took care of some minor servicing details that we requested they make before signing the papers (rear window wiper blade replaced and the rear bumper tightened up snug to the body). When I mentioned a clunking noise in the rear of the vehicle they even replaced a sway bar link. Overall: from salesman to purchase a great experience. Thank you Dan Lane and Warren Midtown Motors. We will go here again and we will recommend you to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience

Very pleased with my experience at midtown motors. Drove 2 hours to get there and I'm glad I did. Glen was knowledgeable and friendly and I feel that I got an excellent value for my money!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good place to deal

Glen Borton was my sales person, was a very patient kind individual, he kept his persistense with requesting what would make me happy/satisfied with the car I was looking at to buy...we did end up coming to an agreement and I purchased the car....the process was good. There was one thing said to me from a different person at this car dealer ( NOT GLEN) which was "we are here to make money" (probably said because we were going back & forth with the price)....first of all things like that should NEVER be said to a customer...but to be fair this person also said we also want to please our customers. As a customer we should be the number one concern, because without customers there would be no business...for those who don't know that any place of business is in business to make money truely just don't get it....a business should not want to send a message other then the satisfaction concerns of the customer....It was because of Glen at the end of this why I purchased the car..he is a great sales person that shows real care for the customer....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer Service follow-up

After my initial assessment for customer service, the salesperson did contact me. This action represents that the company monitors customer feedback and adequately responds to customer issues.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Customer Service

I contacted the seller regarding a 2007 Saturn Vue. I was informed that a buyer was negotiating to buy and that I would be informed if the sale was finalized. It has been more than a week since then, the car still shows that it is for sale, but I have not been contacted. If the car sold, it should be removed from the advertisement. If it did not sell, good customer service would have notified me that it is still available.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Unfortunately the call back was not relayed to Bill. We called back to confirm the car had been sold and I spoke with Bills wife about what other vehicles we could keep them updated on.