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Ruge's Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (122 reviews)
Visit Ruge's Automotive
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service

Professional staff. Because of such great service I only bring my car there for servicing and repairs. Waiting area needs updating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks Steven we appreciate your comments and your continued business! I'm happy to say that 2016 brings plans for a new, updated service waiting area!

Focus on customer service

This is my third car from Ruges. The focus is on customer service. The staff makes the experience a pleasant one. the pricing is fair and there is no pressure to make a purchase. I will come back again for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Martin, thanks for your kind words and continued business, we really appreciate it! Pretty much everything we strive for you were kind enough to cover... Enjoy your new Subaru!

Ruge's Subaru

Appointment process...service associates are awesome. This has been the best car purchase process I have experienced Chris the sakes manager we off the hook.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your kind words Alexander, they're much appreciated! We look forward to seeing you again... Enjoy!

Great Service

Great staff, friendly, helpful and most important we feel we can trust you. So glad we found Ruges. Our daughter is in college and has been disappointed in the service at the local Subaru dealer. She prefers to have her car serviced at Ruges when she comes home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks Norma, we're so glad you found us too!

The Staff are exceptional

The service staff are exceptional and very helpful, going beyond to keep us informed on each visit of unexpected needs, time of repairs, and cost.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks Paul, we appreciate your kind words!

Comfortable waiting room and good liaison.

While I was receiving some bad news, I was kept informed and advised in a professional manner. Unexpected problems were handled in a timely way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your understanding Stanley, we hate giving out bad news :(

Great service and location

Efficient. Left the car for a few hours, had lunch and a beer in Rhinebeck, took a walk, and picked up the car. Painless and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks William, that's the way to do it!

Professional and Trustworthy Poughkeepsie

As always, I leave knowing that my car has been well taken care of and I feel confident on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks John we can't ask for higher praise than that!

car bumper- looked new again.

Were flexible and expedient in accommodating my schedule. Employees were friendly. The service was excellent, and the car looked great when done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your kind words David, we were happy we could take care of that for you!

New car purchase

Everyone in the team was extremely helpful, proactive, knowledgeable and attentive to my needs. I worked with Jenn, Joe and Paul and they were terrific!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Petra, we really appreciate your comments. We know you're going to love your new Subaru... Enjoy!