Reviews
Write a reviewGreat Service
Professional staff. Because of such great service I only bring my car there for servicing and repairs. Waiting area needs updating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Steven we appreciate your comments and your continued business! I'm happy to say that 2016 brings plans for a new, updated service waiting area!
Focus on customer service
This is my third car from Ruges. The focus is on customer service. The staff makes the experience a pleasant one. the pricing is fair and there is no pressure to make a purchase. I will come back again for my next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Martin, thanks for your kind words and continued business, we really appreciate it! Pretty much everything we strive for you were kind enough to cover... Enjoy your new Subaru!
Ruge's Subaru
Appointment process...service associates are awesome. This has been the best car purchase process I have experienced Chris the sakes manager we off the hook.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your kind words Alexander, they're much appreciated! We look forward to seeing you again... Enjoy!
Great Service
Great staff, friendly, helpful and most important we feel we can trust you. So glad we found Ruges. Our daughter is in college and has been disappointed in the service at the local Subaru dealer. She prefers to have her car serviced at Ruges when she comes home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Norma, we're so glad you found us too!
The Staff are exceptional
The service staff are exceptional and very helpful, going beyond to keep us informed on each visit of unexpected needs, time of repairs, and cost.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Paul, we appreciate your kind words!
Comfortable waiting room and good liaison.
While I was receiving some bad news, I was kept informed and advised in a professional manner. Unexpected problems were handled in a timely way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your understanding Stanley, we hate giving out bad news :(
Great service and location
Efficient. Left the car for a few hours, had lunch and a beer in Rhinebeck, took a walk, and picked up the car. Painless and efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks William, that's the way to do it!
Professional and Trustworthy Poughkeepsie
As always, I leave knowing that my car has been well taken care of and I feel confident on the road.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks John we can't ask for higher praise than that!
car bumper- looked new again.
Were flexible and expedient in accommodating my schedule. Employees were friendly. The service was excellent, and the car looked great when done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your kind words David, we were happy we could take care of that for you!
New car purchase
Everyone in the team was extremely helpful, proactive, knowledgeable and attentive to my needs. I worked with Jenn, Joe and Paul and they were terrific!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Petra, we really appreciate your comments. We know you're going to love your new Subaru... Enjoy!