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Bob Ferrando Ford

(2,343 reviews)
Visit Bob Ferrando Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2023 state dealer award
View 7 awards
2023 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (814) 474-7800 (814) 474-7800
Used (888) 837-7059 (888) 837-7059
Service (877) 887-2243 (877) 887-2243

Reviews

(2,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ferrando Ford from DealerRater.

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Even though dealer service and parts cost might be a

Even though dealer service and parts cost might be a little higher than another local shop, I trust Arlin and his team of techs to get things done right. That's what matters most to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always prompt, friendly and professional.

Always prompt, friendly and professional. Bob Ferrando Ford got me in right away, too. They're a well oiled machine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It was great!

It was great! Shawn was easy to work with, we received good value for the trade in and left in a new car in a couple of hours!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very pleasant experience.

Very pleasant experience. I’m an out-of-state buyer and had an easy transaction. My Vermont DMV even commented that the dealer made the process very easy for them, too. Good price. Good bookkeeping. Good, friendly, honest and responsive service. Can’t really ask for more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding with making my appt when I needed quick turn

Outstanding with making my appt when I needed quick turn around with oil change and tire rotation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It was good.

It was good. I was able to get my car in right away to get inspected. When dropping my car off the gentleman was friendly. When picking my car up the lady checking me out could have been a little more friendly. The only thing she said was sign here. No greeting or goodbye. I did not have any issue with my car so I did not really have a lot of interacting with the service team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Shawn made the experience seem more like a meeting a

Shawn made the experience seem more like a meeting a friend than buying a car. And that changed the whole dynamics of dealing with a salesman!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took a long time to get the parts in on back order, but

Took a long time to get the parts in on back order, but the crew replaced our tow hitch wiring harness as fast as they could.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A bit long but good nice reps Been doing business for 30

A bit long but good nice reps Been doing business for 30 plus years always good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Was very easy to pick up the parts I ordered online for

Was very easy to pick up the parts I ordered online for the website page

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.