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Norfolk GM Auto Center

(186 reviews)

Reviews

(186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Horrible experience

I will never go back again because they have kids that are working in tire and lube that don?t even know how to change a lightbulb

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (402) 316-3312 to discuss your concerns, as your satisfaction is of utmost importance to us.

Best Dealership

We took our Buick in to be serviced. We had made an appointment. They got the vehicle into the service department right away as promised. 20 minutes later, everything was completed. Everyone was professional and very friendly. The vehicle was in perfect condition. We were even given a gift card to one of our local car wash centers. Norfolk Chevrolet goes above and beyond to make its customers feel special. We do not take our vehicles to any other location for service. Norfolk Chevrolet is the best! 10 Stars!! :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Norfolk Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Owner

Oil change & tire rotation finished in 30 minutes..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Norfolk GM

We have purchased several vehicles here and had our vehicles serviced here as well. Filipe is awesome to work with for purchasing vehicles. Fun to talk with him, and he always makes us laugh.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Marla-thanks for the 5 star review! Thanks for highlighting some of our staff who helped make this such a great experience! The Norfolk Auto Center Team

Oil Change

Quick oil change and friendly staff. They also had nice beverages available while you wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kevin- We're glad everything was completed quickly and to your satisfaction! We appreciate your business. The Norfolk Auto Center Team

Service work

These guys have been doing all our service work on our 2018 Colorado diesel since we purchased with 3500 miles. We now have 24,500 and have had routine services done quickly, efficiently, and at a very reasonable price. Staff are all friendly and easy to talk to and work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks you for the 5 star review! We sincerely value your business and look forward to your next visit! The Norfolk Auto Center Team

Great service

Friendly staff and the work was done quickly and efficiently.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Marilee-thanks for the 5 star review! It is great to hear everything was done quickly and to your satisfaction! The Norfolk Auto Center Team

Chevy Traverse

Purchased a Traverse with Karrie Graesser as the sales rep. Karrie was very knowledgeable and great to work with. Very impressed when I received a call the next day to see if I had any questions or problems. I will go back to Norfolk Chevy again for a vehicle if needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Monica-thanks for the 5 star review! Thanks for highlighting some of our staff who helped make this such a great experience! The Norfolk Auto Center Team

How service department treated me. Not able to fix

The service have nothing but problems. Every time I had my vehicle worked on i would hsve to bring back with a complaint. Of things not done right. Told one time i basically did not lnow what i was talking about. All heard was bring it back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for leaving a review. We will look into this issue. The Norfolk Auto Center Team

Loan department

Not a great expiernce went with my daughter in law to co sign loan. Didnt have tax papers but bank. Statements from 4 banks showing monthly deposits that matched my 6000 a month income and expenses and what left as a balance after each month also an account with over 200000in it. Have an 850 credit score. Said it went though on friday on tues get a call they needed more from me my taxes will be done tomorrow. Either bring b in more paper work or money for the loan or r he far back. My daughter in law called her bank got the loan over the phone they needed nothing from me but to sign everything was solid. Payments less and less amount of time how could they let the car go have signed contract and title ordered in her name then 2 days later recall. Also was told our contract was shredded and we got nothing back. And the check for down payment had cleared

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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