Skip to main content

Norfolk GM Auto Center

(186 reviews)

Reviews

(186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Silverado 1500 Purchase

My wife and I were looking to buy a new pickup. Dennis helped us all the way through the process. Thank you Dennis. Was a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New Blazer

Jesse did a great job finding the exact car I wanted. He was respectful and patient. I highly recommend buying from Norfolk GM Auto. This was my 6th purchase and the experience just keeps getting better :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Car shopping

Jesse spent 2 1/2 hours working with me to find the vehicle I wanted. He was very helpful, courteous, and friendly. He sold me my last vehicle and that is why I came back to see And that is why I came back to see them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your continued support and we are pleased to know that Jesse was able to find the vehicle that is just right for you!

Good experience

Jesse Keizer made the experience very easy. I would recommend him and Norfolk gm to anyone. Thank you for a great wonderful experience with our first time leasing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Happy GM truck owner

I love my new truck. I have bought several of my vehicles from Norfolk Auto and they have always gone above and beyond to make it a great experience when trading trucks. My favorite salesman (Felipe) has always kept in touch and made sure that I was happy with my truck and the service to keep it in top condition. I recommend Norfolk GM to my friends when they want a different vehicle. Thanks Norfolk GM Auto Center for our great friendship over the past several years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New Vehicle

Dennis did a great job helping us find a new vehicle! We will definitely be doing business here again and would recommend to anyone looking for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New 2019 Equinox

Jessie did an outstanding job again for us. Thank you for the personal touch. Also the gentleman who helped with the financing did an excellent job also. Again Thank you Norfolk GM. Bobbie Lowry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Norfolk GM Auto is highly recommended!

Great place to buy a new car! Jessie did everything he could to locate the exact car we were hoping for, including all the options! He was very respectful and patient as we made our decision. We are very happy with them and our new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Stacy! Thank you for your positive feedback and we are pleased to know that Jesse found you the exact vehicle you were looking for! Enjoy your new vehicle!

2019 Silverado Double Cab pickup

He was very helpful and explained everything to us very well. we are completely satisfied. We would surely deal Mr Nielsen again next time. He was very accommodating and answered all our questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your positive feedback and we are pleased to know that you had a great shopping with Chris, we are lucky to have him. Enjoy your new vehicle!

Buick

Our Salesman Felipe Martinez was considerate, informative, and very patient in teaching and telling us about the Buick Encore. He treated us like we were the only people he had to help that day and yet was not pushy to sell us anything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Bruce! Thank you for your positive feedback and we are pleased that Felipe thoroughly explained all of the features that the Buick Encore has. Enjoy your new vehicle!