Reviews
Colton Martin was outstanding
I can honestly say I do not enjoy the car buying. I always have felt I have to be on the defense. Not wilth Colton, what I feel is that he is an extremely honest person and I truly appreciate that. I had a chance to buy a vehicle almost identical and the reason I did not was because of Colton. I knew he would be there for customer service if and when I need it. I really like the car and I am going to recommend him to people I know who are looking for a vehicle. He is A+ in my book, and I never have said that before with a car salesman in the 35 plus years I have bought cars. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Abby, thank you for writing about your visit with us and congratulations on your new car! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business. Colton is an asset to Pat McGrath Chevrolet and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Best Regards, Gavin McGrath | General Sales Manager | gmcgrath@mcgrathauto.com
awesome work.
These boys really know how to make the place run with out a hitch. Great people, great price. And always with a smile. Thanks for all the help. :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for this great review. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Best Regards, Gavin McGrath | General Sales Manager | gmcgrath@mcgrathauto.com
Breakdowns
If you want a used car that wont make it back home.... And you like to get the run around. This is your place. I wish I would have spent my money elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am sorry to hear that you have had an undesirable experience with our dealership. It was not our intention to give you the run around, and I apologize if that is how it seemed. We strive to provide ahigh level of customer service, and it is unfortunate that your business was not handled in the way our customers have come to expect. I would be more than happy to discuss a specific car in our inventory with you or answer any other questions that you may have regarding your purchase. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Regards, Gavin McGrath | General Sales Manager | gmcgrath@mcgrathauto.com
Run, Take my advice find somewhere else
I would recommend finding a place that values your business and time. If you go here and especially if you work with Jordan, Youre sure to be pushed aside and not treated right. Of all my car buying experiences this one was so bad I had to write this review. They had me waiting all day, all day! Then just before close informed me they got a deposit an hr earlier on the car I had tried to buy all day. It was a ploy to get me to not buy the 65k used car and instead buy one of the convertible versions they cant sell. So after trying and trying to buy this car and being told to wait a little bit and ill call you back, its in the finance dept, just waiting for the number, for 8 hrs. Then at close they give you the bad news they sold it to someone else. RUN RUN RUN and if you must use them DONT USE JORDAN GAUL
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
great salesman
Brian was great my husband put him thru the wringer ,as he is picky we had a fun time there and all the staff were , friendly ,this was not the first car we bought from there nor will he be the last thanks for making our day fun, plus we learned a lot .I see Brian going places and doing great my husband is a jokester and picky and even after we had seen a few cars and he drove he still wanted to go out and walk the lot to make sure something didn't pop out at him we went home with a 2014 Malibu thanks for putting up with us and taking the time to make sure we went home happy ,see you in the future. all the staff asked if we needed anything and if everything was good we told them yes Brian is doing wonderful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! Brian will be glad to hear about your feedback. Thank you for your loyalty to Pat McGrath Chevyland, we truly appreciate it. We strive to provide the kind of experience you received at our dealership. It was a pleasure working with you, please do not hesitate to reach out if you have any questions or concerns. Best regards, Gavin McGrath | General Sales Manager | gmcgrath@mcgrathauto.com
Sean Perry
I recommend Sean for your sales person at Pat McGrath. He helped us and although we didn't end up buying the car it was a very pleasant experience. He is easy to work with and I would definitely work with him again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your recommendation and kind words! We truly appreciate you taking the time to do so. Sean will be pleased to know he was able to assist you during your latest sales visit to our dealership. Whenever you are ready to purchase, feel free to reach out to us and we will make sure to try our best to find the best match for your needs. Best regards, Gavin McGrath | General Sales Manager | gmcgrath@mcgrathauto.com
AMAZING PURCHASE EXPERIENCE
I had a fantastic experience here and would definately recommend them to anyone. I drove 50 miles to purchase from them and it was completely worth it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Thank you for driving out of your way to see us. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Best regards, Gavin McGrath | General Sales Manager | gmcgrath@mcgrathauto.com
Actually bought a new GMC Acadia
Great experience, Kraig was great to work with. Very knowledgeable on the vehicle and told me everything I needed to know. So far everything has meet my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! Congratulations on your new GMC Acadia! Kraig will be glad to hear about your experience at our dealership. Please do not hesitate to reach out if you have any outstanding questions or concerns. We strive to be the best in the industry and it is motivating to see we are reaching that goal. Connect with us on Facebook and Twitter for news and specials. Best regards, Gavin McGrath | General Sales Manager | gmcgrath@mcgrathauto.com
Latest experience was a quote for oil sending unit...
Latest experience was a quote for oil sending unit R&R. They wanted twice what i ended up paying elsewhere. Have had service before and I felt they were trying to "pad" the bill...they could not explain why I had "shop fees" when all they did was give me an estimate. Just told me "I don't know, we charge everyone the shop fee...(they) won't let us change that". Bad experience....found a new mechanic!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Our customers are our top priority, and if we failed to meet your needs on your last visit with us, we apologize. We strive to provide a hassle-free and honest service environment, and I am sorry that you felt pressured and felt that your time was wasted. I assure you that I am committed to resolve this issue at the earliest. Please contact me at your convenience so I can understand more about the situation and work toward a resolution. Sincerely, Cory Hosch | Internet Sales Director
In response to Pat McGrath's response--- They have a very general response to all the bad reviews. If they were truly" committed to resolve this issue" and "customers are our top priority", they would contact the customer directly! LIP SERVICE AT IT"S BEST!
We would prefer to speak to all customers directly and would be more than willing to contact you directly, unfortunately we are only given the username on this platform. If you want to provide us with your name and contact info that would be a great help. If you prefer not to share it on this site, that is understandable. You can contact either of these two individuals: Gavin McGrath, General Manager, 319-393-6300 gmcgrath@mcgrathauto.com Or Dave Hesli, Service Department Director, 319-393-6300 or dhesli@mcgrathauto.com.
We would like to thank Paul for helping us find our new...
We would like to thank Paul for helping us find our new truck and getting your best price. Also for answering all our questions and taking the time to show us all the features on your new truck!! Thanks again, Larry and Diana
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! Paul will be glad to hear about your experience at Pat McGrath Chevyland! We look forward to seeing you again at our dealership, in the meantime be sure to find us on Facebook and Twitter for news and specials. Regards, Cory Hosch | Internet Sales Director