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Sarat Ford Lincoln

(590 reviews)
Visit Sarat Ford Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 12:00pm–4:00pm Closed
New (413) 356-6175 (413) 356-6175
Used (413) 356-6182 (413) 356-6182
Service (413) 356-6176 (413) 356-6176

Reviews

(590 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sarat Ford Lincoln from DealerRater.

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We utilize their mobile service for our commercial

We utilize their mobile service for our commercial vehicle fleet and highly recommend! Mike and Tiffany is service are amazing to work with! They are always welcoming and accommodating with our scheduling and service needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Check in process is super easy, very friendly.

Check in process is super easy, very friendly. They check for recalls and offered me to use points for the service They take care of your needs, excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jennifer, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

I put a deposit on a truck that was listed online.

I put a deposit on a truck that was listed online. The dealer arbitrarily raised the price by 6k and expected me to still purchase it. I immediately got my deposit back and I will never do business with them or advise anyone else to...unless you like getting ripped off!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

John Day is an exemplary sales professional.

John Day is an exemplary sales professional. He made the purchase of my vehicle a very positive experience. My interactions with John felt very natural. I was treated respectfully throughout the process and wasn't rushed, pressured or hurried along in my purchase. Instead, John was extremely cordial, calm and patient to explain the vehicle to me and answer all my questions. I most certainly understand why Sarat Ford has an excellent long-standing reputation and repeat buyers. I will be back when in the market for a new/used vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thanks, Roger, for your feedback on your recent visit to Sarat Ford Lincoln. It's great to hear that we were able to assist you and that you had such a positive experience.

my vehicle is picked up for service and returned when

my vehicle is picked up for service and returned when finished. i love this service and am happy with Ford taking care of my Bronco

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Paula, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I am very pleased and excited with my new Bronco Sport.

I am very pleased and excited with my new Bronco Sport. I was met with very professional salesmen who ensured that my experience was positive and was made to feel confident with my purchase. The Bronco is beautiful and I’m very happy. Thank you Sarat Ford, Aaron and Nick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks for sharing about your experience with Sarat Ford Lincoln. We appreciate your business and hope to see you again soon!

It has always been a great experience to buy my vehicles

It has always been a great experience to buy my vehicles from Sarat Ford. Always end up in getting the vehicle I want and at an affordable price. I wouldn't go to another dealership. They are the best!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Sarat Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

The staff is knowledgeable and professional.

The staff is knowledgeable and professional. Buying my Lincoln Nautilus was a smooth process and dealing with the service dept. is always pleasant as well. Would highly recommend doing business with Sarat Lincoln and Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Lisa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

I would recommend this dealer for service.

I would recommend this dealer for service. They have always been great fit me in take care of my concerns and Marcy is amazing she always take care of me. A+ rating from me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for sharing your thoughts about your experience with Sarat Ford Lincoln. We appreciate your business and hope to see you again soon!

simple oil change oil every were in my garage when I got

simple oil change oil every were in my garage when I got home. tech never wiped anything up. had to take panels down and wipe up. sad such easy job to do

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (413) 786-0430 at your earliest convenience so we can work with you to make this right. We hope to hear from you.