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Imperial Chrysler Dodge Jeep RAM

(1,550 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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5-Star Experience

This week I visited Imperial Cars to look for a used car for myself. I found the perfect car I was looking for, a 2015 Jeep Renegade. From the minute I walked in the door, I was treated like royalty. My salesperson Maaz couldn't have been more helpful as he showed me around the lot for different vehicles matching the style and price I was looking for, before settling on the Renegade. Every aspect of my buying experience surpassed anything I could have expected before my visit. From taking care of all the paperwork involving registration, inspection and insurance on the vehicle, the professionals at Imperial had everything covered for me. I also received a complimentary lunch at their diner while waiting for some paperwork to be completed, and I must say, the diner was as much up to par as the rest of this entire organization. I must add that buying a used car may involve some slight imperfections in the vehicle. It so happened that this Renegade was in near perfect condition other than a very tiny ding on the drivers side door. I pointed this out to Maaz after I test drove the vehicle, and he assured me, along with the General Manager, that they would take care of the imperfection before I picked up the car. On arriving friday and being very excited to pick up my car, I examined the door and I couldn't even find where the imperfection in the door had been. Im not so sure other dealerships would go out of their way like that to satisfy a customer. I can't recommend this dealership any more highly. You are treated by everyone involved with great care and respect. Even after arriving back home on Cape Cod with my vehicle, Maaz phoned me and made sure I was happy with my purchase. For a great experience, no pressure selling, and from people who truly seem to have your best interest at heart, you need to greatly consider visiting this fabulous dealership for your next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear GregR: Thank you for your business and for taking the time to share your kind words about Maaz and your experience at Imperial Chrysler- Dodge-Ram-Jeep. Mazz and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

First time buyer

Matt is an awesome car dealer, my first time buying a car and he helped me out so much and made sure I was satisfied! Phenomenal Job Matt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fantastic Experience!

This week I visited Imperial Cars to look for a used car for myself. I found the perfect car I was looking for, a 2015 Jeep Renegade. From the minute I walked in the door, I was treated like royalty. My salesperson Maaz couldn't have been more helpful as he showed me around the lot for different vehicles matching the style and price I was looking for, before settling on the Renegade. Every aspect of my buying experience surpassed anything I could have expected before my visit. From taking care of all the paperwork involving registration, inspection and insurance on the vehicle, the professionals at Imperial had everything covered for me. I also received a complimentary lunch at their diner while waiting for some paperwork to be completed, and I must say, the diner was as much up to par as the rest of this entire organization. I must add that buying a used car may involve some slight imperfections in the vehicle. It so happened that this Renegade was in near perfect condition other than a very tiny ding on the drivers side door. I pointed this out to Maaz after I test drove the vehicle, and he assured me, along with the General Manager, that they would take care of the imperfection before I picked up the car. On arriving friday and being very excited to pick up my car, I examined the door and I couldn't even find where the imperfection in the door had been. Im not so sure other dealerships would go out of their way like that to satisfy a customer. I can't recommend this dealership any more highly. You are treated by everyone involved with great care and respect. Even after arriving back home on Cape Cod with my vehicle, Maaz phoned me and made sure I was happy with my purchase. For a great experience, no pressure selling, and from people who truly seem to have your best interest at heart, you need to greatly consider visiting this fabulous dealership for your next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience and service from the ImperialTeam

The salesperson Kevin De Souza and Finance Officer Jeff were both excellent, well versed in their professions and ready to do what it took to assist me in the process. I called in a few times to check on progress and the rest of the team really stepped up, went out of the way to make sure I was updated and delivered messages very well. I will be checking back with Imperial for any vehicle needs I may have in the future! Thank you all very much! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear B-Mull: Thank you for your business and for taking the time to share your kind words about Kevin and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Kevin and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Great dealer

Professional dealer . I made a deal with the salesman firas for the 2017 Chevrolet Camaro 2SS in no time . The hall deal includes the finance to drive the car home ,less than 3 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Yasser: Thank you for your business and for taking the time to share your kind words about your experience at Imperial Chrysler-Dodge-Ram-Jeep. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Very good experience!

Bill was super patient as I debating between three different models. Was able to answer all my questions, especially with going from one lease to another. Very good experience - glad to have a great dealership close to home!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I needed help

I needed to Get into an affordable car. Noor B. Helped me find the keep I was looking for and at an affordable price. He was very kind. I highly recommend asking for Noor if you are looking for something new.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing Sales Service

We started looking for a new to us vehicle several weeks ago. Our son recommended Imperial in Mendon, MA. He purchased a vehicle just over a year ago and spoke very highly about the people he has dealt with. So we gave it a try and are extremely pleased with every thing and everyone that we have dealt with starting with our salesperson Frank Dumas. Frank was knowledgeable kind and patient. He worked with us all day to find the right vehicle for our needs and our budget. When we were unsure if this was the right move for us they let us think about what would be the best for us, they did not pressure us in anyway. We went back the next day and Frank again made sure that we were comfortable with everything he also kept on top of the financing to make a smooth transition. The vehicle was ready when they said it would be. Frank went over everything in the vehicle setup our phone and had the gas tank filled. We have had the best experience ever thanks to Frank Dumas and Imperial Chrysler Dodge Jeep Ram. Chris & John Webster, MA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Pleasant experience

Wonderful, no pressure sales by Marc Mastroianni. He was honest and very helpful, didn't give me any run around and my experience was basically haggle free. I leased a compass and I'm absolutely in love with it thank you Marc!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

Buying cars can be so difficult and such a hassle but Mark made my experience very easy . He showed me different cars and prices and he was not pushy . I recently purchased a Jeep Cherokee and I could not be happier with it it's the perfect car and exactly what I was looking ! He was very calm and patient and extremely helpful ! I am very satisfied !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for taking the time to share your kind words about Mark Detoma and your experience at Imperial Chrysler Dodge Jeep Ram. Mark and the entire staff here at Imperial truly appreciate i Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. , I hope you will refer your family, friends, colleagues, and acquaintances to us.