Pritchard Automotive

Always helpful -- like a friend you can trust. Recently they found for us exactly (color, model, and year) the used car we wanted. The proces was painless and smooth.

I couldn't be more satisfied with the service and help I get from everyone at Pritchard Automotive. They have taken great care of my 2001 Jeep Grand Cherokee ever since the original dealer from whom I bought the vehicle changed hands. The work they do is quick, reliable and reasonably priced. When they fix it, it stays fixed. Best of all, they are pleasant and friendly whether giving good news or tough. I won't go anywhere else. David Watkins Jr.

Pritchards has been around for many years and for good reason! Great people, great service and overall experience!

Have gone to Pritchards for about 9 years. Always honest, straightforward, tell me what is really needed and what should be done, at least in the near future. My only complaint is not with the repair shop but the used car sales, I put in a request and never heard any followup in several months, not even, are you still interested, as we have been unable to find what you want, etc.

I have been to several dealers and at least a dozen repair places in our area and this is hands down the best one for customer service. We've bought both our cars there and now I won't go anyplace else for service. The sales personnel made everything very easy. The service personnel are the BEST friendly, concerned and they don't rest until they're sure they've fixed things to your satisfaction. The owner personally calls after every service call to be certain everything is okay. I'm a woman and am used to being ignored, treated like I know nothing, and in a few cases, cheated by other service places. I'm treated royally by everyone in this place and really appreciate having people I can trust.

This was my 2nd visit to Pritchard for auto repair. They don't prescribe what's unnecessary, They don't bully you, They give you straight-up facts They deliver well under the timeframe they provide. They do project honesty and reliability. They do provide reliable good quality repair. They do treat you like a community member. The only slight drawback is that there are no Saturday hours, but the other attributes make it worth the scheduling inconvenience. I won't go anywhere else now.

My first interaction with this dealer was having them detail my car. From the first telephone call through the owner of the place making sure I was happy with the work, this dealership was about service. Old-fashioned service, like it used to be and rarely is any more.

these guys are fast, reliable, straight up, I have been going back for 15 years

I've had 3 different vehicles in for repairs and/or NYS inspections within the last three weeks and have discovered an absolute gem for the repair of any vehicle. The repairs were performed expertly and the staff were courteous and professional. For two NYS inspections they were honest with no repairs needed and merely the inspection fee due. I also had a car in their body shop as a result of a fender bender and the repair was made at quoted cost and presented back to me within just a couple of days looking good as new. My only regret is that I hadn't come to Pritchard sooner instead of others as the service experience is absolutely first rate at a fair price.

I have started taking my vehicles to Pritchard for service and repairs, first because I heard of their excellent reputation and second because I have become unhappy with the dealer from whom all my vehicles (three) have been purchased. Since going to Pritchard's, I have been very pleased with their personal service, and keeping me posted. In the most recent experience, I took my car in complaining of an apparent loss of oil, and then an engine malfunction light came on. They kept me advised throughout their investigation, and finally we jointly decided that the PCV valve needed to be replaced. This has been done, and so far, the car is running fine at 51000 miles.