Pritchard Automotive

I have a 15 year old car and Pritchard's does their best to find parts each time something goes wrong. They are the best!!

Always friendly service

My business with Pritchard's goes back 20 years, but this is the first time using their body shop. I'm afraid my review is just a repetition of what others have said -- these people seem as honest as the day is long. The final bill was within a few bucks of the estimate; everything is done beautifully, looks like new. When we went over to the office to pay, there was Bill Pritchard, seemingly looking just the same as years ago, and quick to greet us. I can't say how glad I am to have a solid family business like this entering its second century right in the heart of the city.

I bought my car at Pritchard's and have taken my cars there for years. I won't take my car anywhere else. Service is outstanding and customers are treated like family. I actually look forward to having my car serviced.

Pritchard Automotive is a nice family owned business with great customer service.

I just bought my sixth car from Pritchards, and in all my experience with car dealers and repair shops they are far and above the best folks for both sale and service. I bought 5 new Dodge/Chrysler mini-vans from them, beginning in the mid-1908s - and their service department has always been so supportive and honest that I've never gone anywhere else. This is a family business located in the heart of Ithaca; they know the community and give back to it in many ways. When Chrysler pulled their dealership several years ago - after nearly 100 years as a Chrysler dealer - I contacted Chrysler several times to argue in favor of keeping it, and each time they were dismissive, insensitive and ignorant in their responses, so I will never buy another new Chrysler product. But I've stuck with Pritchards, and just bought a 2 year old Hyundai Santa Fe from them - it's in beautiful condition and fits my needs perfectly. The service department is great, especially Ed; they always give you an honest assessment, give you a ride to work while your car is being repaired, and I trust them completely to look after my car.

Pritchard's staff were helpful, informative, and easy to work with. They had a car of interest to me, and were able to negotiate a price that was acceptable to me.

I have been a Pritchard customer for almost 20 years and have always had positive experiences. Whether it was buying a car (I have bought three) or getting service, I have always had nothing but the best. I can highly recommend them.

I took my car to the Body Shop section to have the front end repaired after I was front-ended. My car was finished and like new in about two days, exactly when they said it would be. The Body Shop head staff was extremely professional, courteous and knowledgeable. While the car was in repair, I was given a great car rental discounted so much that it was very affordable. A very stress-free experience. Thank you very much!

I took my vehicle in to get the inside detailed as I was being alittle slack with keeping it clean. In my line of business it sometimes get pretty dirty and I needed a detail cleaning to get it back to being "like new" again. They did a wonderful job. I would certainly recommend taking your vehicle to this garage to get it detailed back to "like new" again. Thank you for doing a wonderful job on my truck!