Mercedes-Benz of Novi

Words can not express my graditute for the good folks at Mercedes-Benz of Novi. From the operator (Rose) who took my call and determined the best person to speak to regaurding my mothers vehical, to the location Manager who patiently listened to my concerns, followed up by the service Manager who was absolutely the key to this stories success and lastly, the used Mercedes-Benz sales individual that made my life and my mothers life a dream come true. Here's the readers diegest verson of my mind blowing experience with people who love thier jobs, care about thier company to go the extra mile, and who are devoted to thier loyal customers well being, safety and happiness. My mother's 20 year old Mercedes SUV died last week, she didn't know that though because the service department wanted to make her happy by trying to fix it. When I got a frantic call at work from my mother explaining what was going on, I knew, I knew right then something had to be done and done right. So I called Mercedes-Benz of Novi and introduced myself as my mother''s daughter and how I needed help with my mothers car after learning that it had turned into a dead vehical and too dangerious to drive. Everyone I spoke to, listened, shared their thoughts, helped me form a plan to right the situation and also helped me spring into action. Each person said the same thing," I would not let my mother nor my grandmother drive that vehicle anymore", "Its too dangerious". I felt the same way whole heartedly. So within 24 hrs, my mother stepped into a used 2020 Mercedes-Benz, because nothing compares to a Mercedes in my mothers eyes and nothing drives like one either. It's shiny silver, just like my mother likes things......Shiney, it drives like a dream, it's got a warrenty, it's got all the bells and whistles and the good people of Mercedes-Benz of Novi took the time to teach my 75yr old mother tips and tricks of the car. The extra care the sales guy (Mr.Wheeler) took to get my mother, be sure her extra key went back to the valet at her apartment complex, took car of everything from plate transfer, to payment plan, to staying in contact with me the whole time. All of these things made me feel, loved, well taken care of and most importantly made my mother (who has owned a Mercedes for 20 plus years) like she had a whole community looking out for her best interest. I have never felt this way about a car dealership before and it's people who work there, and I do now, THANK YOU Mercedes-Benz of Novi from the bottom of my heart!

Good experience with staff, overall smooth purchase process. Very happy with my purchase. Would recommend.

Excellent service. The intake process was quick and efficient. I will definitely return, recommend to everyone.

Zero communication, no one call me back or reply on my email and I will search on another Delar

Evan walked out to meet us in the parking lot while we were looking at cars. Everyone in the dealership was friendly and helpful. Signing the paperwork was smooth and quick. The concierge was quite knowledgeable, friendly and very helpful. Evan asked what features we had in mind, showed us the exact vehicles we were looking for, kept us informed, very attentive. Highly recommend Evan at this dealership.

They were very helpful and cooperative with my needs. Customer service was very upfront about our service requirements. It was a pleasure to deal with customer service.

I recently had an appointment at your dealership, Mercedes Benz of Novi for routine prepaid service and an engine check, as my check engine light had come on a month prior. Despite arriving promptly at 7:45 a.m., my experience was far from satisfactory. The service representative, Andrew, immediately informed me that my car didn't require any servicing and suggested I leave. When I insisted on proceeding, he warned of a longer wait time and even the possibility that my vehicle wouldn't be ready the same day. I scheduled this appointment a month in advance, clearly communicating my concerns. At no point was I informed that my vehicle might need to be kept overnight. Andrew started my car, claiming the check engine light wasn't on, reiterating that there were no issues to address. While the check engine light didn't appear that day, it's crucial to note that my car is brand new, and it shouldn't be experiencing such issues. My request for a thorough examination was denied. This experience left me without the essential service my vehicle needed and caused me to arrive late for work due to the ensuing discussion about my car's functionality. It's been the most disheartening encounter I've ever had with a service department. I felt deeply disparaged and disrespected. I feel compelled to advise potential buyers against acquiring a vehicle from this dealership, particularly if they expect diligent and reliable servicing. I'll be pursuing this matter further through appropriate channels. I hope the management takes this feedback seriously and addresses the deficiencies in their service department.

My car was serviced on a weekend, the staff were very friendly and professional. My wait time was reasonable, and work promised to be done was completed. Very satisfied with the service.

Honest and professional experience with your Service Department. Everything done as promised and timely. Friendly and helpful staff.

Our sales rep was extremely friendly and helpful. The whole purchase process was very smooth