Reviews
my salesperson candace was absolutely amazing she
my salesperson candace was absolutely amazing she answered all my questions and helped me understand everything clearly and made my experience buying my 1st Mercedes amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good experience
Good experience. Will recommend to others. Excellent features Received later than the expected, but communications was good Good experience. Will recommend to others. Excellent features Received later than the expected, but communications was good Good experience. Will recommend to others. Excellent features Received later than the expected, but communications was good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chase Ghesquiere is an outstanding sales professional.
Chase Ghesquiere is an outstanding sales professional. He went over and above to make sure my EQE delivery experience was the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Chase for all you did for me , I truly
Thank you Chase for all you did for me , I truly appreciate you and staff!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are welcome Vinka! We appreciate you and this positive feedback. I will forward this message to Chase. Have a great day! Mercedes Benz of Novi
Evan the sales person was good from the day I ordered the
Evan the sales person was good from the day I ordered the vehicle till I took the delivery. Paperwork was smooth. Great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would highly recommend this dealership.
I would highly recommend this dealership. The attention and service was awesome.I highly recommend Eric Wheeler. He was great to work with and went above and beyond to find the C 300 car I wanted. He was well informed about timing and next steps. It was such a pleasure working with him. I would highly recommend him. The lady who completed the finances was a delight.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Char, we appreciate this wonderful feedback. I will make sure Eric and our finance team sees this review. Have a beautiful day!
Friendly sales person.
Friendly sales person. Knowledgeable about his products. He did not waste my time with useless information
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much. We appreciate this feedback and happy to hear you had a good experience with Eric.
Thank you so much!
Great customer service!
Craig was very helpful throughout the process of finding a new vehicle, quickly responding to questions, and picking up the new car was very quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much! We appreciate this feedback and will share with our team.
Mercedes Benz of Novi went above and beyond for my b
Mercedes Benz of Novi went above and beyond for my b service on my A220 Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for this positive feedback. We are here to help in anyway down the road.
No quality check of repairs, higher labor rate
I had to bring my car back after an over priced repair was gone wrong, waists money and time! Make sure to shop around in different dealerships, after the fact I got about 30% lower quote for replacing the same part!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bahram, thank you for this feedback. What is the best way to contact you?