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Sudbay Chrysler Dodge Jeep RAM

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (52 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Blow you off

Went there for some help was told they would get back to me . All I wanted was a yes or no answer I got nothing. I feel at least they could do was give me the respect of a call.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Im sorry Beth for the confusion ..I thought the salesperson made it clear when you were here that because of the equity position in your trade that the bank would need a rather large downpayment ....If you can come up with the cash we would be happy to help you with your purchase...thank you Dave Sudbay 978-879-5303 davesudbay@sudbay.com

New Car Purchase

Sudbay made this a pleasant experience. I had done my homework and settled on the Jeep that I wanted to purchase. This did two things. First, it eliminated the runaround with the salesman to figure out what I wanted versus what he wanted to sell me. Second. it demonstrated my seriousness to buy a vehicle. The salesman picked up on this right away and, before you knew it, I was test driving the exact car that I wanted. Throughout the entire process the salesman listened well. The end result was a very good price offered to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great dealership/great deals!

I had owned a Subaru Outback for 10 years and fully intended to replace it with another, but after driving the Jeep Compass and experiencing the great service at Sudbay and meeting, Dale Connors,I changed my mind.! No high pressure,just friendly advice and a smooth transition. The Jeep was brought to Salem to my mechanic (Mully's) for inspection, the registration and transfer were all taken care of. All I had to do was pick up my car and enjoy. Our first long trip was to Waterville ME and the car performed very well on the highway. I am more than pleased with the car, the dealership and especially the friendly caring service from Dale. I highly recommend this dealership and salespersonto anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mr. Kurgun was in a word, professional. He to me; was...

Mr. Kurgun was in a word, professional. He to me; was everything you would want a salesperson to be, both working for and working with during a car buying experience. I certainly feel; that if I call Mr. Kurgun tomorrow or year from now, I will get the same attentive service that was given to me during my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have been a long-time customer of Sudbay Motors and...

I have been a long-time customer of Sudbay Motors and have always been treated very well there, so it was natural for me to check them first when it came time to buy another vehicle. I met a rep there by the name of Ataan Kurgun. Ataan is very knowledgeable of the products carried, asked great questions in getting to know what I was looking for and was very understanding when he and I negotiated. Overall my experience was very good. From the moment I first spoke to Ataan on the phone I was pleased with the care and personal commitment the entire staff at Sudbays has for their customers. I would certainly recommend Attan to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I couldn't have been happier with my purchase and my...

I couldn't have been happier with my purchase and my experience at Sudbay Jeep. My salesperson Ataan Kurgun was knowledgable, honest, terrific with follow-ups and attentive to my needs. He took the time to learn what was important to me, and found the vehicle that best fit my needs. I drove over 2 hours to purchase a vehicle here because of the exceptional customer service from Ataan. I was so impressed with Sudbay Jeep that I sent my daughter there a month later to purchase her vehicle. I am happy to recommend Sudbay Jeep for all of your automotive needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying a car a Sudbay was very easy. A lot easier than I...

Buying a car a Sudbay was very easy. A lot easier than I thought buying a car could be! The staff was very friendly and happy to answer questions. The pricing could have been a little more flexible but other than that it was a good car buying expienience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Customer service was great. Ataan and Luis made me feel...

Customer service was great. Ataan and Luis made me feel very comfortable and I was not pressured at all into making a decision. It was a very smooth process, I went in on Saturday and drove home in my Jeep Monday. They took care of everything. Thank you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ataan was personable, organized and extremely...

Ataan was personable, organized and extremely knowledgable of the vast aray of autos at Sudbays Motors. He knew our budget and worked quickly to find us a Jeep with the amenities we wanted within our financial parameters. We had visited many dealerships and Ataan and Sudbay were the most professional and the most focused on our needs. Ataan has a 'can do' attitude as well as an honest and straight forward approach . Lewis, the business manager also insured us we would get the car we wanted at the price we wanted. We will definitely use Ataan and Sudbay again when we are shopping for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I can't speak too much of the overall dealer experience...

I can't speak too much of the overall dealer experience as a whole because I've only been with them a short time but the guy I worked with, Ataan, was great. Very thorough, very professional, asked a lot of questions about me and my situation and always remembered every detail. Just a courteous, professional salesman and he did everything he could to make the whole experience a pleasurable one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.