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Goldstein Buick GMC

(170 reviews)

Reviews

(170 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very good experience at GMC Dealership

I had a good experience on purchasing a 2015 GMC Canyon. Sales and management staff were courteous and helpful. My salesman was Benjamin Reed, who was very professional, knowledgeable about the vehicle, very helpful on accommodating my requests and is an outstanding young salesman. Additionally, he came in on his day off (and daughters' birthday) to help expedite the delivery and for an appointment that I had. Somewhat disappointed with Mr. Doughtery with his assistance in obtaining loan, including my doing the contact and legwork in securing loan, failing to return a message I left concerning figures needed by Credit Union and on date of delivery informed me of a SNAFU on the down payment with my fiances' GE Mutual Fund, which resulted in another trip to the dealership . The general manager (Glenn) was very helpful with a problem concerning figures (took complaint from me, expedited the solution in a very timely manner and included additional monies for trade purposes which I appreciated. Sincerely. Peter C. Kunath

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review, Peter! Congratulations on your recent purchase and don't forget to stop back in once per week for your cost free car washes!

Purchase of a vehicle

I came to Goldstein Buick just searching the lot for a reasonably priced used car I met the sales associate Tony Orlando His demeanor was pleasant and laid back After a couple of complementary hot dogs and a bag of popcorn I was the proud owner of a used 2010 Honda Civc that I drove off the lot the same day of my purchase I felt like a valued customer and appreciated my buying experience with Mr Orlando

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the positive review, Thomas! We are very happy to hear that you had a great experience working with Tony and the rest of our staff. Congratulations on your new 2010 Honda Civic and don't forget to stop back in once per week for your cost free car washes!

Deborah Lotz

This is my first GMC vehicle and my first experience with this facility. I am so amazed at how well they treat the customers and I cannot even imagine ever going anywhere else. Our salesman was John Bontea and I cannot say enough about him. He answered all questions in detail and was neither pushy nor arrogant like some salespeople. The manager of the facility is Michael Kemp-McCoy and he presented himself in a very personable manner. The whole experience was pleasing and I hate to shop for cars! Highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for the review! We are extremely happy to hear that you had a good experience with Michael as well as the rest of our staff! Congratulations on your recent purchase and don't forget to stop back in once per week for your cost free car washes!

Driving the new Buick Encore

This is my first vehicle from GMC Buick. Joe Morgalis is very friendly and greets me each time I'm in. Love the free car washes. Bill and Jason from service have both been very helpful and courteous.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2014 gmc sierra the right white truck!

2nd truck from this dealership, happy with the service from Ben,running boards are great! Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vehicle Purchase - Honda Civic

The sales agent working with me was terrific, took the time to work a little later. Had the chance to drive and get to know the vehicle a little before purchasing. Very courteous and offered ride assistance to shop. Patient and knowledgeable no pressure about purchasing. Shared knowledge about vehicle. Like the refreshment choices and popcorn. Friendly atmosphere as well as the financing department. Willingness to work with the customer for satisfaction. I love my new Honda! I will return for many car washes awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for this positive review, Karen! We are extremely happy to hear that you had a great experience working with all of our departments that you liked our free popcorn and refreshments! Congratulations on your recent purchase and we look forward to seeing you once per week for your cost free car washes!

Joe Morgalis provided excellent customer service!

This was our first experience at Goldstein GMC and definitely will not be our last. Joe was professional, knowledgeable and handled our car purchase seamlessly. Its the little things in customer service that impress customers and Joe is first class in customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this awesome positive review, JLDecker! We are very happy to hear that you had a great experience working with Joe as well as the rest of our staff! Congratulations on your recent purchase and dont forget to stop back in once per week for your cost free car washes!

Harshil Patel was terrific as my salesperson.

A very pleasant experience. Mr. Patel is very knowledgeable and was very patient with me. This is my second car from Goldstein Buick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the positive review, Barbara! Congratulations on your recent purchase! We are very happy to hear that you had a great experience working with Harshil, and dont forget to stop back in once per week for you cost free car washes!

as bad as all the reviews say

should have found all the reviews about this dealer on the web. check out for yourself and you'll find them pretty easy. They aren't worth the trip. Too bad there aren't more choices in this area. Mangino buick is fantastic. highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Truck Purchase

These guys gave me prompt, professional, knowledgable service and a great price for my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I had a great experience at Goldstein Buick, Rob my sales person was very professional, effeicent, I love my new Lacrosse!