Mercedes-Benz Of Rochester

Always have a great experience with Mercedes Benz on Rochester Road and the team there.

I brought my Mercedes in for repair, and it stayed in the shop for more than a week. During that time, I stopped by once to check on the progress. They ordered parts from Germany, which sounded promising, but unfortunately, those parts didn’t solve the problem. Even worse, after I got the car back and drove it for just 10 minutes, the exact same issue came back. Very disappointing after a week-long repair and waiting for special-ordered parts. I expected a much more thorough diagnosis and solution, especially from a Mercedes service center. They don't keep you up date very often about the status of their repair.

Service is great thanks to Adam. He kept me informed with the progress and responded to my questions within minutes. Many thanks to Shannon. She picked up my car from my home and returned it when service was completed.Due to my family struggles she made this happen. Couldn’t ask for better service…

Marty was awesome. As an out of town buyer, Marty asked all the right questions and answered mine over a 2-3 day period. We drove nearly 2 hours on a Friday afternoon and within 2 hours of arriving at the dealership, we were on our way home with our first Mercedes Benz (GLE450) and couldn’t be happier with the purchase.

I took my vehicle in for a “check engine light “that came on and I was due for my yearly maintenance. I was going to be out of town the following week but didn’t want to drive the car with the check engine light on. I dropped the car off on Friday with the knowledge that it would not be taken care of until the following week. I dropped the car off and to my surprise everything was taken care of on Friday and went back to the dealership to pick up the car. It was so nice to have it taken care of early. Adam was very helpful and explained the process to me and contracted that my car was all done and ready to go.

They have always taken care of me and 7 or 8 cars I've owned

I had an amazing experience. All my needs were met and I am very happy!

Very efficient and exceptional ,highly recommended , everything was done with the timely fashion and precision !

ALL good. My service advisor was prepped and waiting for me and made check in easy. Service took 1/2 hour less time than quoted. Waiting area decent. Shannon noticed me waiting and stopped to chat. My G63 was clean and working perfectly after the service.

EVERY STAFF MEMBER KNOWS THEIR JOB AND GOES OVERBOARD TO MEET YOU NEEDS EFFICIENTLY AND ONE LEARN HOW TO DO NEW THINGS! PLUS THEY HAVE DOING THIS FOR YEARS…KEEP UP THE SUPERB JOB.