Key Hyundai of Salem

Zero? I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (brand new, from the same dealership) car appointment was scheduled for, TWICE. This sounds made-up, but it is true. The first time the work wasn’t done, I called to express my disappointment and was scheduled by another employee for a follow-up appointment to make it right. Second time around, AJ tried to give me back my car without the work being done again. When I asked why the work STILL hadn’t been done, AJ informed me that they simply “will not do it” and that “I should go elsewhere” and “pay for it.” AJ awkwardly smiled and nervously giggled while talking to me, even while I politely yet assertively tried to ask why, and explain how offended I was at his blatant “no” to a customer to simply do his job. He said if I didn’t like it to “go call corporate.” Without leaving the building, I found a higher-up who immediately agreed that AJ’s comments were wrong, that his behavior was rude and unprofessional, and that the work I was scheduled for WAS indeed correct and deserved. After she intervened, the work finally got done. Per AJ’s suggestion, I did contact Hyundai to report him. I will also be sure to tell everyone I know to avoid Key Hyundai Salem’s service department as a result of this horrendous experience.

Went in for an oil change and rotated tires and they had me in and out pretty quickly and also added in my state inspection.

The staff was very pleasant while being quite professional. They made what can sometimes be a stressful situation, but was instead a good use of my time Joan was very helpful, both during the sales process and then later helping recover some items I had left in my car.

I sent over two reviews with the issue stop asking me no Manager called me back has been over a month

Not a bad dealership for hyundai. People are kind and helpful. Easy to make appointment for service.

He was very polite and courteous. He took the time to explain the work to me.

Great service. Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and

Tire was covered with sealer. And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba

Appointment for a manufacturer recall that i scheduled 3 prior appointments and set away 3 times as correct part not available.

I stopped in at the dealership in Salem on a Sunday to take a quick peak at the 2024 Santa Cruz. Christian Rodriguez saw me looking at different colors and models and offered to explain the features. He was extrememly helpful. I returned the next day to see about purchasing a Santa Cruz and could not have been more pleased in the professionalism and courtesy of Christian and his team. Christian was very polite, did not try to talk me into anything and helped me buy my vehicle at the price I wanted to pay. He also was very thorough in going over the vehicle's features. Overall, the Salem dealership and team provided me a very good buying experience, was very efficient in processing my documents, getting the vehicle ready for me and getting me on my way! I highly recommend this dealership!